Privacy Policy

Information You Provide

When you contact us, submit a property assessment request, or sign a management agreement, we collect personal information including your name, email address, phone number, mailing address, and property details. If you are a property owner, we may also collect financial information such as bank account details for revenue disbursements.

Information Collected Automatically

When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We use cookies, web beacons, and similar tracking technologies to collect this information.

Information from Third Parties

We may receive information about you from third-party platforms such as Airbnb, Vrbo, and Booking.com if you are a guest at one of our managed properties. This may include your name, booking dates, contact information, and communication history.

We use the information we collect to:

• Provide, maintain, and improve our property management services
• Process transactions and send related information, including booking confirmations and invoices
• Communicate with you about services, promotions, and events
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience on our website
• Comply with legal obligations, including tax reporting and regulatory requirements

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With service providers who perform services on our behalf, such as cleaning companies, maintenance vendors, and payment processors
• With short-term rental platforms (Airbnb, Vrbo, Booking.com) as necessary to manage your property listings and guest communications
• With government authorities when required by law, such as for tax reporting or regulatory compliance
• In connection with a merger, acquisition, or sale of all or a portion of our business
• With your consent or at your direction

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For property owners, we retain financial records for a minimum of seven years after the end of our management agreement as required by tax regulations.

Depending on your location, you may have the following rights regarding your personal information:

• Right to access — request a copy of the personal information we hold about you
• Right to correction — request that we correct inaccurate or incomplete information
• Right to deletion — request that we delete your personal information, subject to legal retention requirements
• Right to portability — request a copy of your data in a structured, machine-readable format
• Right to opt out — opt out of marketing communications at any time by clicking the unsubscribe link in our emails

To exercise any of these rights, please contact us at privacy@gowithsurge.com or call or text (888) 616-8149.

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can control cookie preferences through your browser settings. Note that disabling cookies may affect certain features of our website.

Types of cookies we use:

• Essential cookies — required for website functionality
• Analytics cookies — help us understand how visitors interact with our website (Google Analytics)
• Marketing cookies — used to deliver relevant advertisements and track campaign performance

Our website may contain links to third-party websites, including Airbnb, Vrbo, Booking.com, and other platforms. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party website you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@gowithsurge.com
• Phone: (888) 616-8149
• Mail: Surge Property Management, Houston, TX