Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in Winston-Salem, North Carolina

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Winston-Salem, North Carolina Short Term Rental Overview

Airbnb Market
Winston-Salem presents exceptional short-term rental investment opportunities driven by its strategic position as North Carolina's fourth-largest city and home to Wake Forest University, generating consistent demand from visiting families, prospective students, and business travelers year-round. The city's average daily rates for Airbnb properties currently range from $85-$140, with occupancy rates averaging 65-75% annually, translating to potential gross revenues of $20,000-$35,000 per property depending on size and location. Properties within 2-3 miles of Wake Forest's campus command premium rates during peak periods including graduation, homecoming, and athletic events, while the city's growing medical tourism sector—anchored by Wake Forest Baptist Medical Center and Novant Health—creates steady midweek demand from patients and families seeking alternatives to traditional hotels. Winston-Salem's relatively low property acquisition costs compared to Charlotte or Raleigh markets, combined with minimal regulatory restrictions on short-term rentals and a 13% hotel occupancy tax that makes Airbnb properties more attractive to guests, create favorable conditions for achieving 12-18% annual returns on investment while building long-term equity in an appreciating real estate market.
Short Term Rental Regulations
Winston-Salem's short-term rental regulations involve a complex web of city ordinances, zoning restrictions, and permit requirements that can vary significantly by neighborhood and property type, with violations potentially resulting in hefty fines, forced closure of your rental operation, and legal complications that could jeopardize your investment. The city requires specific business licenses, may impose occupancy limits, parking requirements, and noise ordinances, while tax obligations include both local and state requirements that are subject to frequent updates and changes that can catch unprepared property owners off-guard. However, when you partner with a professional short-term rental management service, you can rest assured that all licensing, permitting, tax compliance, and regulatory requirements are handled expertly on your behalf, allowing you to enjoy the income from your property while staying fully compliant with Winston-Salem's evolving legal landscape without the stress and risk of navigating these complex requirements alone.
Occupancy Rates
Winston-Salem's Airbnb market experiences distinct seasonal fluctuations, with peak occupancy rates typically occurring during spring (March-May) and fall (September-November) when visitors arrive for Wake Forest University events, the North Carolina Wine Festival, and favorable weather for exploring Old Salem and the city's historic attractions. Summer months see moderate demand from families visiting during school breaks and tourists exploring the Blue Ridge Mountains nearby, while winter represents the slowest season with occupancy rates often dropping 20-30% below peak periods due to colder weather and fewer cultural events. Professional revenue management becomes crucial during these seasonal shifts, requiring hosts to implement dynamic pricing strategies that maximize rates during high-demand periods like university graduation weekends and popular festivals, while strategically lowering prices during shoulder seasons to maintain competitive occupancy levels. Effective revenue management in Winston-Salem involves adjusting rates based on local event calendars, university schedules, and regional tourism patterns, ensuring properties remain attractive to budget-conscious travelers during slower months while capitalizing on premium pricing opportunities when demand peaks, ultimately maintaining year-round profitability despite the market's inherent seasonality.
Vacation Rental Management
Self-managing a vacation rental in Winston-Salem presents formidable operational challenges that can quickly overwhelm property owners and damage their investment returns. Guest turnover in this competitive North Carolina market requires precise coordination between housekeeping teams, maintenance crews, and guest communications, often with same-day turnarounds that leave zero margin for error—a single delayed checkout or cleaning issue can create a domino effect of cancelled bookings and negative reviews. The 24/7 communication demands are particularly brutal, as guests expect immediate responses to everything from Wi-Fi passwords to emergency maintenance requests at all hours, including weekends when local contractors charge premium rates and availability is scarce. Winston-Salem's older housing stock and seasonal weather patterns create unpredictable maintenance emergencies—from HVAC failures during humid summers to plumbing issues in historic properties—that require immediate professional attention to prevent property damage and guest dissatisfaction. Without a full-service property management company handling these complex logistics, coordinating vetted local vendors, and maintaining professional guest communication standards, even minor operational hiccups quickly spiral into costly disasters that destroy 5-star ratings, eliminate passive income potential, and turn what should be a profitable investment into a stressful, time-consuming liability in Winston-Salem's increasingly sophisticated vacation rental market.
Attractions and Amenities
Winston-Salem's tourism centers around four major attractions that create specific accommodation needs: Old Salem Museums & Gardens draws history enthusiasts who require early morning access and secure storage for cameras and purchased crafts; Reynolda House Museum of American Art attracts art lovers and wedding parties who need high-speed Wi-Fi for sharing experiences and flexible check-in times for event schedules; the Innovation Quarter brings business travelers and medical visitors who demand reliable internet, workspace areas, and proximity to downtown dining; and Pilot Mountain State Park pulls outdoor adventurers who need gear storage, laundry facilities for hiking clothes, early departure flexibility, and pet-friendly policies for camping companions. To maximize revenue, properties must offer secure storage solutions for valuable electronics and outdoor equipment, robust Wi-Fi infrastructure for both leisure sharing and business needs, flexible check-in/check-out policies to accommodate varied attraction schedules and flight times, dedicated workspace areas for Innovation Quarter visitors, pet-friendly amenities for outdoor enthusiasts, and laundry facilities to serve both hikers cleaning gear and extended-stay medical visitors, while maintaining proximity to downtown restaurants that serve both business travelers and tourists exploring the city's cultural offerings.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins

Understand Your STR Income

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Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
Airbnb Guest Hosted by Surge
Head of Design, Layers
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Airbnb Guest Hosted by Surge
Head of Design, Layers
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Airbnb Guest Hosted by Surge
Head of Design, Layers
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Airbnb Guest Hosted by Surge
Head of Design, Layers

Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573