Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in Wainaku, Hawaii

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Wainaku, Hawaii Short Term Rental Overview

Airbnb Market
Wainaku, Hawaii presents an exceptional short-term rental investment opportunity driven by its strategic proximity to Hilo Bay and the Hawaii Tropical Botanical Garden, positioning properties to capture premium nightly rates averaging $180-250 compared to the Big Island's $150 average. The location's unique appeal stems from its accessibility to Rainbow Falls and Akaka Falls State Park within a 15-minute drive, creating consistent demand from adventure tourists and nature enthusiasts who pay 20-30% higher rates for convenience-based accommodations. Current market data indicates Wainaku properties achieve 75-85% occupancy rates year-round due to limited hotel inventory in the immediate area and the location's appeal as a quieter alternative to crowded Kona resorts, while still providing easy access to Hilo's amenities and the island's eastern attractions. Property owners in this micro-market are generating annual revenues of $45,000-65,000 for modest 2-3 bedroom homes, with the area's growing reputation among repeat visitors and travel bloggers driving organic booking growth that reduces marketing costs and increases profit margins by an estimated 15-20% compared to more saturated Big Island markets.
Short Term Rental Regulations
Short-term rental regulations in Wainaku, Hawaii are governed by a complex web of county ordinances, state tax requirements, and zoning restrictions that can change without warning, leaving property owners vulnerable to substantial fines, legal action, and forced closure of their rental operations if they fail to maintain proper permits, collect and remit the required transient accommodation taxes, or inadvertently violate evolving land use regulations. The consequences of non-compliance can be severe, including penalties of thousands of dollars per violation, retroactive tax assessments with interest, and potential criminal charges for operating without proper licensing. However, partnering with a professional short-term rental management service eliminates these risks entirely, as experienced managers stay current with all regulatory changes, handle permit applications and renewals, ensure proper tax collection and remittance to both county and state authorities, maintain compliance with zoning requirements, and provide ongoing monitoring of legal obligations, allowing property owners to enjoy rental income with complete peace of mind knowing that all licensing, taxes, and legal compliance matters are expertly managed on their behalf.
Occupancy Rates
Wainaku, Hawaii experiences distinct seasonal patterns with peak occupancy rates typically occurring during winter months (December through March) when mainland visitors escape cold weather, and summer months (June through August) coinciding with family vacation periods, often achieving 80-90% occupancy during these high-demand windows. The shoulder seasons of April-May and September-November generally see occupancy rates drop to 60-70% as tourist demand decreases following major holiday periods and before peak seasons resume. Professional revenue management becomes crucial during these fluctuations, utilizing dynamic pricing strategies that automatically adjust rates based on local demand patterns, competitor pricing, and booking lead times to maximize revenue per available night. During peak seasons, rates can be increased significantly to capitalize on high demand, while shoulder periods require strategic pricing reductions and promotional offers to maintain competitive occupancy levels, ensuring properties remain profitable year-round rather than experiencing dramatic revenue swings that could impact long-term viability in Wainaku's tourism-dependent market.
Vacation Rental Management
Self-managing a vacation rental in Wainaku, Hawaii presents formidable operational challenges that can quickly overwhelm property owners and damage their investment returns. The remote location on the Big Island's Hilo side creates significant logistical hurdles for guest turnover, as coordinating cleaning crews, maintenance staff, and check-in procedures across multiple time zones while ensuring seamless transitions between guests requires constant vigilance and local expertise that most mainland owners simply cannot provide. The 24/7 communication demands are particularly brutal, as guests expect immediate responses to questions about everything from Wi-Fi passwords to emergency situations, regardless of whether it's 3 AM in your home time zone, and any delayed response can result in negative reviews that devastate your property's ranking on booking platforms. Maintenance issues in Wainaku's tropical climate are both frequent and urgent—from sudden plumbing failures due to volcanic soil conditions to HVAC breakdowns in the humid environment—requiring immediate local contractor relationships and emergency response capabilities that self-managing owners cannot realistically maintain from afar. In this highly competitive Hawaiian vacation rental market where guests pay premium rates and expect flawless experiences, even minor operational missteps like delayed maintenance responses, poor communication, or substandard turnovers can instantly destroy years of reputation building and transform what should be passive income into a stressful, money-losing venture, making full-service property management not just helpful but absolutely essential for maintaining the 5-star standards that command top rental rates and ensure long-term profitability.
Attractions and Amenities
Wainaku's primary attractions center around Rainbow Falls, a stunning 80-foot waterfall accessible via a short hike that draws nature photographers and families seeking scenic beauty, Boiling Pots with its series of turbulent pools and lava rock formations that attract adventure seekers and geological enthusiasts, the nearby Liliuokalani Gardens offering traditional Japanese landscaping and peaceful walking paths for cultural tourists, and Hilo Bay's black sand beaches and tide pools that appeal to marine life observers and beach explorers. To effectively serve guests visiting these specific attractions, properties must provide essential amenities including waterproof gear storage and drying areas for wet hiking clothes and equipment, high-quality cameras or camera equipment rentals for capturing the dramatic waterfalls and unique volcanic landscapes, comfortable outdoor seating areas and picnic supplies for guests planning full-day excursions to the gardens and bay areas, early breakfast options or grab-and-go meals since many visitors prefer to reach Rainbow Falls and Boiling Pots during optimal morning lighting conditions, and detailed local maps with insider tips about the best viewing angles and lesser-known access points that enhance the guest experience while positioning the property as the knowledgeable local expert that maximizes their stay value.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins

Understand Your STR Income

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Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
Airbnb Guest Hosted by Surge
Head of Design, Layers
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Airbnb Guest Hosted by Surge
Head of Design, Layers
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Airbnb Guest Hosted by Surge
Head of Design, Layers
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Airbnb Guest Hosted by Surge
Head of Design, Layers

Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573