Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in Waikoloa, Hawaii

Schedule a Call

Waikoloa, Hawaii Short Term Rental Overview

Airbnb Market
Waikoloa presents an exceptional short-term rental investment opportunity driven by its strategic position on Hawaii's Big Island, where vacation rental properties consistently achieve occupancy rates exceeding 75% annually and average daily rates ranging from $300-600 depending on property type and amenities. The area's proximity to world-class resorts, championship golf courses, and pristine beaches creates sustained demand from high-spending tourists, while the limited inventory of vacation rentals due to local zoning restrictions maintains pricing power for existing property owners. Market data indicates that well-positioned Waikoloa vacation rentals generate gross rental yields of 8-12% annually, significantly outperforming traditional long-term rental returns of 3-5% in the same market, with peak season bookings (December through April) commanding premium rates that can exceed $800 per night for luxury properties. The destination's year-round appeal, bolstered by consistent trade winds, minimal rainfall, and average temperatures of 75-85°F, ensures steady booking velocity across all seasons, while the area's reputation as a family-friendly resort destination with activities ranging from snorkeling at Anaehoomalu Bay to cultural experiences at nearby Puako attracts repeat visitors who book well in advance, providing predictable revenue streams for property owners who optimize their listings and maintain high guest satisfaction scores.
Short Term Rental Regulations
Short-term rental regulations in Waikoloa, Hawaii are governed by a complex web of county ordinances, state laws, and zoning requirements that are constantly evolving, with Hawaii County implementing strict permitting processes, occupancy limits, and operational standards that can result in substantial fines, legal action, and forced closure of non-compliant properties. The regulatory landscape includes requirements for transient vacation rental permits, general excise tax registration, transient accommodations tax compliance, fire safety inspections, and adherence to specific zoning designations that vary by location within Waikoloa, making it extremely challenging for individual property owners to navigate the intricate legal requirements and stay current with frequent regulatory changes. However, partnering with a professional short-term rental management service eliminates these compliance risks entirely, as experienced managers handle all aspects of licensing, permitting, tax collection and remittance, regulatory monitoring, and legal compliance, ensuring your property operates within all applicable laws while you enjoy peace of mind and maximum rental income without the stress of managing complex regulatory obligations.
Occupancy Rates
Waikoloa's Airbnb market experiences distinct seasonal patterns with peak occupancy rates typically occurring during winter months (December through March) when mainland visitors escape cold weather, and summer months (June through August) coinciding with family vacation periods, often achieving 80-90% occupancy rates during these high-demand windows. The shoulder seasons of April-May and September-November generally see occupancy rates drop to 60-70% as tourist volume decreases, while late spring and early fall represent the slowest periods with potential dips below 60% occupancy. Professional revenue management becomes crucial during these fluctuations, utilizing dynamic pricing strategies that maximize rates during peak periods while strategically lowering prices during slower months to maintain competitive positioning and attract price-sensitive travelers. Effective revenue management systems continuously analyze local market data, competitor pricing, and booking patterns to automatically adjust nightly rates, implement minimum stay requirements during high-demand periods, and offer strategic discounts during shoulder seasons, ensuring properties maintain optimal occupancy levels year-round rather than experiencing the dramatic revenue swings that can occur with static pricing models in this highly seasonal Hawaiian market.
Vacation Rental Management
Self-managing a vacation rental in Waikoloa presents formidable operational challenges that can quickly overwhelm property owners and damage their investment returns. Guest turnover in this high-demand destination requires precise coordination of housekeeping, maintenance, and guest communications within tight windows, often complicated by Hawaii's remote location and limited local vendor availability. The 24/7 communication demands are particularly brutal, as guests from different time zones expect immediate responses to everything from Wi-Fi issues to activity recommendations, while property emergencies don't respect mainland business hours. Maintenance challenges are amplified by Waikoloa's harsh coastal environment, where salt air accelerates wear on HVAC systems, appliances, and outdoor furniture, while sourcing replacement parts or skilled technicians often involves expensive inter-island shipping and extended wait times. The competitive vacation rental market in Waikoloa demands flawless execution—a single negative review about slow response times, cleanliness issues, or maintenance problems can devastate bookings and revenue in an area where guests pay premium rates and expect luxury resort-level service. Full-service property management becomes essential not just for convenience, but as the only viable path to maintaining the operational excellence, guest satisfaction scores, and consistent availability that generate true passive income in this unforgiving but lucrative market.
Attractions and Amenities
Waikoloa's tourism centers around four primary attractions: the pristine Anaeho'omalu Bay (A-Bay) with its protected swimming and snorkeling conditions, the world-class Waikoloa Beach Resort golf courses including the Kings' Course and Beach Course, the ancient Waikoloa Petroglyph Preserve with over 3,000 petroglyphs accessible via hiking trails, and the luxury shopping and dining at Queens' MarketPlace and Kings' Shops. To maximize revenue from guests visiting these specific attractions, properties must offer beach equipment including snorkel gear, boogie boards, beach chairs, and umbrellas for A-Bay visitors, secure golf club storage and early breakfast options for golfers tackling dawn tee times, comfortable hiking gear storage and trail maps for petroglyph explorers, plus reliable transportation options or shuttle services since these attractions are spread across the resort area. Additionally, properties need outdoor gear rinse stations for sandy and salty equipment, spacious vehicle parking for guests driving between sites, high-speed Wi-Fi for sharing photos of petroglyphs and scenic golf holes, and flexible check-in/check-out times to accommodate varied activity schedules, as guests often plan full days around golf tee times, optimal snorkeling conditions, and shopping hours.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins
Living room

Understand Your STR Income

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
5 stars
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
LaShawnda
Airbnb Guest Hosted by Surge
5 stars
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Terry
Airbnb Guest Hosted by Surge
5 stars
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Shaun
Airbnb Guest Hosted by Surge
5 stars
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Zachary
Airbnb Guest Hosted by Surge
5 stars
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Jalen
Airbnb Guest Hosted by Surge
5 stars
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Shaynce
Airbnb Guest Hosted by Surge
Prev iconNext icon

Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Plus iconMinus hide icon
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Plus open iconClose minus icon
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Plus iconMinus hide icon
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
Plus iconMinus hide icon
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
Plus iconMinus hide icon
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Plus iconMinus hide icon
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
Plus iconMinus hide icon
What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
Plus iconMinus hide icon
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
Plus iconMinus hide icon
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Plus iconMinus hide icon
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Plus iconMinus hide icon
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
Plus iconMinus hide icon
How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
Plus iconMinus hide icon
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
Plus iconMinus hide icon
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
Plus iconMinus hide icon
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
Plus iconMinus hide icon
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
Plus iconMinus hide icon
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.
Plus iconMinus hide icon

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573