Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in Volcano Village, Hawaii

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Volcano Village, Hawaii Short Term Rental Overview

Airbnb Market
Volcano Village presents an exceptional short-term rental investment opportunity driven by its unique proximity to Hawaii Volcanoes National Park, which attracts over 1.3 million visitors annually seeking authentic volcanic experiences unavailable elsewhere in the continental United States. Property owners in this market consistently achieve occupancy rates exceeding 75% year-round, with average daily rates ranging from $180-$350 depending on property size and amenities, significantly outperforming traditional long-term rental yields by 200-300%. The location's scarcity of hotel accommodations creates sustained demand pressure, while the area's elevation at 4,000 feet offers cooler temperatures that appeal to visitors seeking respite from coastal humidity, extending peak season beyond typical Hawaiian tourism patterns. Current market analysis indicates that well-positioned properties generate annual gross revenues of $45,000-$85,000, with net yields after expenses typically ranging from 12-18% annually, substantially exceeding traditional real estate investment returns and capitalizing on Hawaii's limited supply of vacation rental inventory in this UNESCO World Heritage site vicinity.
Short Term Rental Regulations
Short-term rental regulations in Volcano Village, Hawaii are subject to complex and frequently changing county zoning laws, state tax requirements, and permit obligations that can result in substantial fines, legal action, or forced closure of your rental property if not properly managed. Hawaii County's evolving ordinances regarding vacation rentals, combined with state transient accommodation tax requirements and potential federal tax implications, create a regulatory maze that property owners navigate at their own peril—with violations potentially costing thousands in penalties and lost revenue. However, professional short-term rental management services specialize in maintaining full compliance by handling all necessary licensing, permit renewals, tax collection and remittance, zoning compliance monitoring, and regulatory updates, ensuring your property operates legally while you enjoy peace of mind and maximum profitability without the stress of constantly tracking changing regulations.
Occupancy Rates
Volcano Village, Hawaii experiences distinct seasonal patterns with peak occupancy rates typically occurring during winter months (December through March) when mainland visitors escape cold weather, and summer months (June through August) coinciding with family vacation periods, often achieving 80-90% occupancy during these high-demand windows. The shoulder seasons of April-May and September-November generally see occupancy rates drop to 60-70% as tourist volume decreases, while the slowest period typically falls in late spring (May) and early fall (October-November) when weather patterns are less predictable and fewer travelers visit the Big Island. Professional revenue management becomes crucial in this market through implementing dynamic pricing strategies that maximize revenue during peak periods by adjusting rates based on local events, volcanic activity tourism, and competing property availability, while maintaining competitive pricing during slower months to sustain occupancy levels. Effective revenue management for Volcano Village properties requires constant monitoring of seasonal demand fluctuations, local tourism patterns, and volcanic park visitor statistics to optimize pricing in real-time, ensuring properties remain profitable year-round despite the inherent seasonality of this unique destination market.
Vacation Rental Management
Managing a vacation rental in Volcano Village presents unique operational challenges that can quickly overwhelm self-managing owners and damage their property's reputation. The remote location, 4,000 feet above sea level and 30 miles from Hilo, makes rapid response to guest issues nearly impossible, while the area's unpredictable weather patterns—from sudden temperature drops to volcanic fog—create constant maintenance emergencies that require immediate professional attention. Guest turnover becomes particularly complex when dealing with travelers unfamiliar with the high-altitude environment, propane heating systems, and potential volcanic activity alerts, demanding 24/7 communication availability that spans multiple time zones and requires expertise in local conditions. The limited pool of reliable local contractors, combined with the need for specialized knowledge about volcanic soil effects on plumbing and the unique building requirements for this seismically active area, means that maintenance issues can escalate from minor problems to guest-experience disasters within hours. In this highly competitive market where guests expect seamless 5-star experiences despite the remote location, full-service property management becomes essential—not just for convenience, but as the only viable way to maintain consistent quality standards, protect your investment, and ensure the passive income stream that makes vacation rental ownership worthwhile.
Attractions and Amenities
Volcano Village serves as the primary gateway to Hawaii Volcanoes National Park, where visitors explore active volcanic craters, lava tubes, and the famous Kilauea Volcano, while also attracting guests to the nearby Thurston Lava Tube, Jaggar Museum area, and the scenic Chain of Craters Road that leads to current lava viewing areas. To effectively serve these adventure-seeking tourists, properties must provide early morning departure amenities including packed breakfast options and thermoses for coffee since park exploration often begins before dawn, sturdy hiking gear storage and drying areas for muddy boots and rain gear essential for navigating volcanic terrain, high-speed Wi-Fi for uploading photos of rare volcanic activity and researching current lava flow conditions, flashlights and headlamps for lava tube exploration, and comfortable common areas with educational materials about volcanic activity where guests can plan their daily park adventures and share experiences with fellow travelers. Additionally, properties should offer late check-in flexibility since many guests arrive after long days of volcano watching, provide detailed local maps and current volcanic activity updates, and maintain warm gathering spaces since the elevation and volcanic environment can create surprisingly cool evening temperatures that contrast sharply with typical Hawaiian beach destinations.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins

Understand Your STR Income

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Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
Airbnb Guest Hosted by Surge
Head of Design, Layers
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Airbnb Guest Hosted by Surge
Head of Design, Layers
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Airbnb Guest Hosted by Surge
Head of Design, Layers
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Airbnb Guest Hosted by Surge
Head of Design, Layers

Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573