Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in St. Helena, California

Schedule a Call

St. Helena, California Short Term Rental Overview

Airbnb Market
St. Helena's short-term rental market presents exceptional revenue opportunities driven by its position as Napa Valley's premier wine destination, where luxury vacation rentals command average daily rates of $400-800 during peak season, significantly outperforming traditional long-term rental yields by 200-300%. The city's limited inventory of just over 200 active short-term rentals creates a supply-constrained environment that supports premium pricing, while consistent 75-85% occupancy rates throughout the wine season (March-November) generate annual revenues often exceeding $150,000 for well-positioned properties. High-net-worth visitors seeking authentic wine country experiences drive demand for quality accommodations within walking distance of Michelin-starred restaurants and world-class wineries, with properties featuring luxury amenities achieving revenue per available room (RevPAR) metrics that consistently rank in the top 10% nationally for vacation rental markets. The combination of St. Helena's strict development regulations limiting new hotel construction, its designation as a protected agricultural preserve ensuring scarcity value, and the city's growing reputation as a luxury destination creates a compelling investment thesis where property owners can capitalize on both strong cash flow generation and long-term asset appreciation in one of California's most exclusive markets.
Short Term Rental Regulations
Short-term rental regulations in St. Helena, California involve a complex web of municipal ordinances, zoning restrictions, and permit requirements that can change frequently and carry significant penalties for non-compliance, including hefty fines, forced closure of your rental operation, and potential legal liability that could jeopardize your investment and personal finances. The city's stringent oversight includes specific occupancy limits, parking requirements, noise ordinances, safety inspections, and mandatory registration processes, while failure to properly collect and remit transient occupancy taxes can result in substantial back-tax assessments and interest charges that quickly escalate into thousands of dollars. However, when you partner with a professional short-term rental management service, you can rest assured that all licensing requirements, permit applications, tax collection and remittance, regulatory compliance monitoring, and legal obligation management are handled expertly on your behalf, allowing you to enjoy the income from your property while maintaining complete peace of mind that your operation remains fully compliant with all current and evolving local regulations.
Occupancy Rates
St. Helena, California experiences distinct seasonal patterns in Airbnb occupancy rates, with peak tourist seasons occurring during harvest time (September-November) when wine enthusiasts flock to Napa Valley for crush season, and again during spring (April-June) when pleasant weather attracts visitors for wine tastings and outdoor activities. Summer months (July-August) also see strong demand despite higher temperatures, while winter months (December-March) represent the slower shoulder season with significantly reduced occupancy rates as cooler weather and dormant vineyards deter many tourists. Professional revenue management and dynamic pricing strategies are essential for St. Helena Airbnb operators to maximize revenue year-round by adjusting rates based on local events like harvest festivals, wine releases, and seasonal demand fluctuations, while also implementing minimum stay requirements during peak periods and offering competitive rates during slower months to maintain steady occupancy. These sophisticated pricing approaches allow hosts to capitalize on the premium rates possible during wine country's high season while ensuring properties remain attractive to budget-conscious travelers during off-peak periods, ultimately optimizing annual revenue despite the market's inherent seasonality.
Vacation Rental Management
Self-managing a vacation rental in St. Helena presents formidable operational challenges that can quickly overwhelm property owners and jeopardize their investment returns. Guest turnover in this premium Napa Valley destination requires meticulous same-day cleaning, restocking, and inspection protocols between bookings, often complicated by weekend-heavy occupancy patterns and the area's limited pool of reliable housekeeping staff who understand luxury hospitality standards. The 24/7 communication demands are particularly intense, as affluent guests expect immediate responses to requests for wine country recommendations, emergency assistance, or property issues, regardless of time zones or personal schedules, while language barriers with international visitors add complexity to these interactions. Maintenance challenges are amplified by St. Helena's remote location, where finding qualified contractors for urgent repairs like HVAC failures, plumbing issues, or pool problems can take days, and the area's older infrastructure and seasonal weather patterns create unpredictable maintenance needs that can derail guest experiences. Without professional property management handling these intricate operational demands, owners face constant interruptions, guest complaints that damage online reviews, and the impossible task of maintaining the flawless execution required for 5-star ratings in a market where discerning travelers have endless luxury alternatives, making full-service management not just helpful but essential for preserving both reputation and the passive income potential that initially attracted investment in this competitive destination.
Attractions and Amenities
St. Helena's tourism centers around four primary attractions: the world-renowned Napa Valley wineries including Schramsberg and Beringer, the upscale Main Street shopping and dining district, Bothe-Napa Valley State Park with its hiking trails and natural hot springs, and the Silverado Trail scenic driving route that connects multiple premium tasting rooms. To maximize revenue from guests visiting these specific destinations, properties must offer wine storage facilities with proper temperature control for purchases from multiple tastings, concierge services to arrange winery appointments and transportation since many visitors prefer not to drive between tastings, outdoor spaces like patios or gardens where guests can enjoy their wine purchases, high-speed Wi-Fi for sharing experiences on social media and researching additional wineries to visit, hiking gear storage and trail maps for Bothe-Napa Valley State Park visitors, luxurious bathrooms with soaking tubs to complement the spa-like experience many seek after wine country touring, and premium linens and amenities that match the upscale expectations of visitors who are spending significant money on wine experiences and fine dining along Main Street.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins

Understand Your STR Income

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
Airbnb Guest Hosted by Surge
Head of Design, Layers
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Airbnb Guest Hosted by Surge
Head of Design, Layers
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Airbnb Guest Hosted by Surge
Head of Design, Layers
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Airbnb Guest Hosted by Surge
Head of Design, Layers

Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573