Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in Santa Cruz, California

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Santa Cruz, California Short Term Rental Overview

Airbnb Market
Santa Cruz presents an exceptionally compelling short-term rental investment opportunity driven by its unique positioning as a premier coastal destination with consistently high occupancy rates averaging 75-85% year-round, significantly outperforming the national average of 48%. Property owners can capitalize on daily rates ranging from $200-$500 depending on proximity to the beach and boardwalk, with oceanfront properties commanding premium rates that generate 40-60% higher revenue compared to traditional long-term rentals. The market benefits from diverse demand drivers including UC Santa Cruz's academic calendar bringing consistent bookings during the school year, year-round tourism to the Santa Cruz Beach Boardwalk, and the city's strategic location attracting Silicon Valley professionals seeking weekend retreats, creating multiple revenue streams that minimize seasonal volatility. Current market data indicates that well-positioned short-term rental properties in Santa Cruz generate annual revenues between $45,000-$85,000, with many owners reporting ROI improvements of 25-35% over conventional rental strategies, while the limited supply of vacation rental permits due to city regulations creates a protected market environment that sustains premium pricing power for existing operators.
Short Term Rental Regulations
Santa Cruz's short-term rental regulations are intricate and constantly evolving, with strict permitting requirements, zoning restrictions, occupancy limits, and substantial penalties for non-compliance that can include hefty fines, legal action, and forced closure of your rental operation. The city requires specific business licenses, transient occupancy tax collection, neighbor notification processes, and adherence to complex safety and operational standards that vary by neighborhood and property type, making it nearly impossible for individual owners to stay current with all regulatory changes and requirements. However, when you partner with a professional short-term rental management service, you can rest assured that all licensing, permitting, tax collection and remittance, regulatory compliance, and legal requirements are handled expertly on your behalf, protecting your investment while ensuring you remain in full compliance with Santa Cruz's demanding regulatory framework.
Occupancy Rates
Santa Cruz Airbnb occupancy rates fluctuate dramatically throughout the year, with peak tourist seasons occurring during summer months (June through August) when beach activities and the Santa Cruz Beach Boardwalk attract maximum visitors, and again during fall weekends when tourists come for pumpkin patches and harvest festivals. Winter months (December through February) represent the slowest shoulder season with significantly reduced demand due to cooler weather and fewer outdoor attractions, while spring (March through May) serves as a moderate shoulder season with gradually increasing occupancy as weather improves. Professional revenue management becomes essential during these seasonal transitions, requiring hosts to implement dynamic pricing strategies that maximize rates during high-demand summer and fall periods while strategically lowering prices during winter months to maintain competitive occupancy levels and steady cash flow. Effective revenue management in Santa Cruz must account for weekend versus weekday variations, local events like the annual Clam Chowder Cook-Off, and university schedules from UC Santa Cruz, adjusting pricing in real-time to capture demand spikes while preventing extended vacancy periods during the inevitable seasonal downturns that characterize this coastal market.
Vacation Rental Management
Managing a vacation rental in Santa Cruz presents unique operational challenges that can quickly overwhelm property owners, particularly during peak summer months when guest turnover occurs every 2-3 days, requiring precise coordination of cleaning crews, maintenance teams, and guest communications within tight 4-hour windows between check-out and check-in. The coastal environment accelerates wear on properties, with salt air corroding fixtures, sand infiltrating HVAC systems, and the constant dampness promoting mold growth, while guests expect immediate responses to issues like broken hot tubs, WiFi outages, or heating problems regardless of whether it's 2 AM on a weekend or during a holiday. The competitive Santa Cruz market, where guests pay premium rates and have dozens of alternative properties within walking distance of the beach, means that even minor service lapses—delayed responses to guest inquiries, inadequate cleaning between stays, or unresolved maintenance issues—result in devastating reviews that can destroy months of reputation building and significantly impact booking rates. Full-service property management becomes essential rather than optional in this environment, as professional managers maintain 24/7 guest support systems, coordinate reliable local vendor networks familiar with coastal property challenges, implement systematic preventive maintenance schedules, and ensure the consistent 5-star experience that transforms a vacation rental from a time-consuming liability into truly passive income.
Attractions and Amenities
Santa Cruz's tourism centers around four primary attractions that drive visitor demand: the iconic Santa Cruz Beach Boardwalk with its historic roller coaster and carnival atmosphere, the world-renowned surfing breaks at Steamer Lane and Cowell Beach, the towering coastal redwoods of Henry Cowell Redwoods State Park, and the vibrant Pacific Avenue downtown district with its eclectic shops, restaurants, and nightlife. To maximize revenue from guests visiting these specific destinations, properties must offer targeted amenities including secure surfboard and wetsuit storage with rinse stations for the numerous surfers, beach equipment like umbrellas, chairs, and boogie boards for Boardwalk visitors, outdoor gear storage and drying areas for redwood forest hikers, bicycle storage and maintenance stations since cycling is popular along the coastal routes and to downtown, high-speed Wi-Fi for digital nomads drawn to the area's creative culture, outdoor spaces like patios or fire pits where guests can gather after beach days, and flexible check-in/check-out times to accommodate early morning surf sessions and late-night downtown activities, as these specific features directly address the practical needs created by Santa Cruz's unique combination of beach recreation, outdoor adventure, and urban entertainment options.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins

Understand Your STR Income

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Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
Airbnb Guest Hosted by Surge
Head of Design, Layers
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Airbnb Guest Hosted by Surge
Head of Design, Layers
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Airbnb Guest Hosted by Surge
Head of Design, Layers
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Airbnb Guest Hosted by Surge
Head of Design, Layers

Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573