Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in Pahoa, Hawaii

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Pahoa, Hawaii Short Term Rental Overview

Airbnb Market
Pahoa presents an exceptional short-term rental investment opportunity driven by its unique position as the gateway to Hawaii's most active volcanic region and proximity to Hawaii Volcanoes National Park, generating consistent year-round tourist demand that commands premium nightly rates of $150-300 compared to the state average of $180. The area's limited hotel inventory creates a supply-demand imbalance that benefits private property owners, while Pahoa's authentic Hawaiian charm and access to black sand beaches, lava viewing, and cultural experiences attract high-spending eco-tourists and adventure travelers who typically book longer stays of 4-7 nights. Current market data indicates occupancy rates of 70-85% annually for well-positioned properties, with revenue potential reaching $80,000-120,000 per year for a modest 2-3 bedroom home, significantly outperforming traditional long-term rental yields by 200-300%. The location's growing reputation as a must-visit destination, combined with Hawaii's perpetual housing shortage and increasing tourism recovery post-pandemic, positions Pahoa properties to capture substantial cash flow while benefiting from long-term appreciation in one of the world's most geographically constrained and desirable markets.
Short Term Rental Regulations
Short-term rental regulations in Pahoa, Hawaii are governed by a complex web of county zoning laws, state tax requirements, and permit obligations that can change without warning, leaving property owners vulnerable to substantial fines, legal action, and forced closure of their rental operations if they fail to maintain proper compliance. Hawaii County's strict enforcement of transient vacation rental permits, combined with evolving tax collection requirements and zoning restrictions specific to different districts within Pahoa, creates a regulatory minefield where even well-intentioned owners can inadvertently violate multiple ordinances simultaneously. However, when you partner with a professional short-term rental management service, you can rest assured that all licensing requirements, permit renewals, tax filings, and legal compliance issues are handled by experienced professionals who stay current with every regulatory change, protecting your investment and ensuring your property operates within full legal compliance at all times.
Occupancy Rates
Airbnb occupancy rates in Pahoa, Hawaii typically peak during the winter months from December through March when mainland visitors escape cold weather, and again during summer from June through August when families vacation, achieving occupancy rates of 75-85% during these high-demand periods. The shoulder seasons of April-May and September-November see moderate occupancy around 60-70%, while the slowest period occurs during late fall, particularly October and early November, when occupancy can drop to 45-55% due to reduced tourist activity and potential weather concerns. Professional revenue management becomes crucial in this market as it enables hosts to implement dynamic pricing strategies that maximize revenue during peak seasons by adjusting rates based on local events, weather patterns, and competitor pricing, while maintaining competitiveness during slower periods through strategic rate reductions and promotional offers. Without sophisticated pricing algorithms and market analysis, Pahoa Airbnb operators risk leaving significant revenue on the table during high-demand periods or experiencing extended vacancy periods during slower seasons, making professional revenue management essential for optimizing year-round performance in this highly seasonal tropical market.
Vacation Rental Management
Managing a vacation rental in Pahoa presents unique operational challenges that can quickly overwhelm self-managing owners and damage their property's reputation. The remote location on Hawaii's Big Island makes coordinating same-day guest turnovers extremely difficult, as finding reliable local cleaning crews and maintenance staff often requires extensive vetting and premium rates, while any delays can result in angry guests arriving to unprepared accommodations. The 12-hour time difference between Pahoa and many mainland guests creates a communication nightmare, forcing owners to respond to urgent requests about everything from Wi-Fi issues to volcanic activity concerns at all hours, often while juggling their primary careers. Maintenance emergencies become particularly costly and complex in Pahoa due to limited local contractors, expensive shipping for replacement parts, and the tropical climate's accelerated wear on appliances and structures, with issues like humidity damage, salt air corrosion, and occasional volcanic ash requiring specialized knowledge. Without professional property management handling these intricate logistics, owners frequently find themselves dealing with negative reviews from frustrated guests, unexpected repair costs that eliminate profits, and the constant stress of managing a business from thousands of miles away, making full-service management essential for maintaining the consistent 5-star experience that commands premium rates in Hawaii's ultra-competitive vacation rental market.
Attractions and Amenities
Pahoa's primary tourist draws center around Lava Tree State Monument with its unique lava-formed tree molds, the nearby Kalapana black sand beaches and tide pools, the historic Pahoa Village with its Old West-style wooden boardwalks and local markets, and easy access to Hawaii Volcanoes National Park's active lava flows and hiking trails. To maximize revenue from guests visiting these specific attractions, properties must provide essential amenities including outdoor gear storage and rinse stations for sandy beach equipment and hiking boots, high-speed Wi-Fi for uploading photos of volcanic activity and lava formations, early breakfast options or kitchenette facilities to accommodate dawn volcano viewing expeditions, covered parking to protect rental cars from volcanic ash, air conditioning with quality air filtration systems due to potential vog (volcanic smog), and outdoor seating areas where guests can plan their lava viewing adventures and share experiences. Additionally, providing local maps, flashlights for night lava viewing, and partnerships with local tour operators will position the property as the ideal base camp for exploring Pahoa's unique geological wonders and cultural attractions.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins

Understand Your STR Income

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Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
Airbnb Guest Hosted by Surge
Head of Design, Layers
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Airbnb Guest Hosted by Surge
Head of Design, Layers
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Airbnb Guest Hosted by Surge
Head of Design, Layers
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Airbnb Guest Hosted by Surge
Head of Design, Layers

Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573