Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in Orchidlands Estates, Hawaii

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Orchidlands Estates, Hawaii Short Term Rental Overview

Airbnb Market
Orchidlands Estates presents an exceptional short-term rental investment opportunity driven by its strategic positioning in Hawaii's Big Island market, where vacation rental demand consistently outpaces supply and generates premium nightly rates averaging $200-350 for well-positioned properties. This subdivision's proximity to Hawaii Volcanoes National Park, Hilo's cultural attractions, and the emerging Puna district tourism corridor creates a compelling value proposition for travelers seeking authentic Hawaiian experiences outside traditional resort areas, resulting in occupancy rates that frequently exceed 70% annually for optimized listings. Property owners benefit from Hawaii's year-round tourism season and the area's relatively affordable acquisition costs compared to Kona or Kohala Coast markets, enabling faster ROI realization while capitalizing on the 15-20% annual revenue growth trajectory observed in East Hawaii vacation rentals over the past three years. The combination of Orchidlands' rural charm, accessibility to major attractions, and growing recognition among experience-seeking travelers positions properties here to command premium pricing while maintaining high booking velocity, particularly given the limited inventory of quality short-term rentals currently serving this high-demand geographic corridor.
Short Term Rental Regulations
Short-term rental regulations in Orchidlands Estates, Hawaii County, are notoriously complex and subject to frequent changes, with strict zoning requirements, permit applications, tax obligations, and compliance monitoring that can result in substantial fines, legal action, or forced closure of your rental operation if not properly managed. The intricate web of county ordinances, state tax requirements, transient accommodation taxes, general excise taxes, and evolving regulatory frameworks creates a minefield of potential violations that can cost property owners thousands of dollars in penalties and lost revenue. However, when you partner with a professional short-term rental management service, you can rest assured that all licensing requirements, permit renewals, tax filings, regulatory compliance, and legal obligations are expertly handled on your behalf, allowing you to enjoy the income from your investment property while staying fully compliant with all current and future regulations without the stress and risk of navigating these complex requirements yourself.
Occupancy Rates
Orchidlands Estates, located on Hawaii's Big Island, experiences distinct seasonal patterns with peak occupancy rates typically occurring during winter months (December through March) when mainland visitors escape cold weather, and summer months (June through August) coinciding with family vacation periods, often achieving 80-90% occupancy during these high-demand windows. The shoulder seasons of April-May and September-November see occupancy rates drop to 60-70% as tourist volume decreases, while late fall (October-November) represents the slowest period with potential occupancy dips to 50-60% due to reduced travel demand and Hawaii's rainy season concerns. Professional revenue management becomes crucial during these fluctuations, requiring dynamic pricing strategies that maximize revenue per available night by increasing rates during peak periods while strategically lowering prices during slower months to maintain competitive occupancy levels. Effective revenue management in Orchidlands Estates must account for local factors such as volcanic activity tourism, astronomy events at nearby Mauna Kea, and seasonal weather patterns, utilizing data-driven pricing algorithms that adjust rates weekly or even daily to capture demand spikes while preventing extended vacancy periods that can devastate annual revenue performance in this highly seasonal market.
Vacation Rental Management
Self-managing a vacation rental in Orchidlands Estates presents unique operational challenges that can quickly overwhelm property owners and damage their investment returns. The remote location on Hawaii's Big Island, combined with limited local service providers, makes coordinating same-day guest turnovers extremely difficult when cleaning crews are delayed or maintenance issues arise unexpectedly. Managing 24/7 guest communication across multiple time zones becomes particularly taxing when dealing with Hawaii's 6-hour time difference from the mainland, often requiring middle-of-the-night responses to urgent guest needs like power outages, plumbing failures, or security concerns that are common in this rural subdivision. The area's volcanic soil, high humidity, and frequent power fluctuations create ongoing maintenance challenges that demand immediate professional attention to prevent minor issues from escalating into costly repairs that could force cancellations and generate negative reviews. Without local expertise and established vendor relationships, owners frequently struggle to maintain the consistent 5-star experience that guests expect at premium rates, ultimately discovering that full-service property management isn't just a luxury but an operational necessity for protecting their reputation, maximizing occupancy rates, and ensuring truly passive income in Hawaii's fiercely competitive vacation rental market.
Attractions and Amenities
Orchidlands Estates serves as a strategic base for visitors exploring the Big Island's eastern attractions, particularly the active Kilauea volcano and lava viewing areas in Hawaii Volcanoes National Park (30 minutes south), the dramatic Akaka Falls and Rainbow Falls near Hilo (20 minutes north), the pristine Laupahoehoe Point Beach Park for swimming and picnicking, and the renowned Hilo Farmers Market for local produce and crafts. To maximize revenue potential, properties in this area must provide essential amenities that directly support these specific activities: early morning departure capabilities with 24/7 keyless entry for volcano sunrise tours, outdoor gear storage and rinse stations for muddy hiking equipment from waterfall trails, beach equipment including snorkeling gear and umbrellas for coastal visits, reliable high-speed internet for uploading photos and researching daily volcanic activity updates, and spacious refrigeration for storing fresh purchases from the farmers market, along with covered parking to protect rental cars from frequent tropical rain showers that characterize this windward location.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins

Understand Your STR Income

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Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
Airbnb Guest Hosted by Surge
Head of Design, Layers
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Airbnb Guest Hosted by Surge
Head of Design, Layers
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Airbnb Guest Hosted by Surge
Head of Design, Layers
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Airbnb Guest Hosted by Surge
Head of Design, Layers

Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573