Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in Norcross, Georgia

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Norcross, Georgia Short Term Rental Overview

Airbnb Market
Norcross, Georgia presents an exceptional short-term rental investment opportunity driven by its strategic proximity to Hartsfield-Jackson Atlanta International Airport (15 miles), the bustling Gwinnett Place Mall district, and major corporate headquarters including those in the Technology Park of Atlanta. Property owners can capitalize on average daily rates ranging from $85-$120 for well-positioned units, with occupancy rates consistently exceeding 70% due to steady business traveler demand and weekend leisure guests attracted to the area's cultural diversity and dining scene along Jimmy Carter Boulevard. The city's location within the high-growth Gwinnett County market, combined with limited hotel inventory and increasing corporate relocations to the northern Atlanta suburbs, creates a supply-demand imbalance that favors short-term rental operators. Revenue potential is further enhanced by Norcross's appeal to international visitors seeking authentic cultural experiences in one of Georgia's most diverse communities, while the relatively affordable property acquisition costs compared to central Atlanta markets allow for superior cash-on-cash returns, often exceeding 12-15% annually for optimally managed properties.
Short Term Rental Regulations
Short-term rental operations in Norcross, Georgia, are subject to a complex web of local zoning ordinances, business licensing requirements, and tax obligations that can vary significantly depending on your property's specific location and classification within the city limits. The regulatory landscape is constantly evolving, with municipalities frequently updating their short-term rental policies, permit requirements, and compliance standards, making it challenging for individual property owners to stay current with all applicable laws and avoid costly violations or fines. Non-compliance can result in substantial penalties, forced closure of your rental operation, and potential legal complications that could severely impact your investment returns. However, when you partner with a professional short-term rental management service, you can rest assured that all licensing requirements, permit applications, tax filings, and ongoing legal compliance matters are handled expertly on your behalf, allowing you to focus on maximizing your property's revenue potential while maintaining complete peace of mind regarding regulatory adherence.
Occupancy Rates
Norcross, Georgia experiences distinct seasonal patterns in Airbnb occupancy rates, with peak tourist seasons occurring during spring (March-May) and fall (September-November) when mild weather attracts visitors to the area's historic downtown, cultural festivals, and proximity to Atlanta attractions, typically achieving occupancy rates of 75-85%. Summer months (June-August) see moderate demand from families visiting nearby Lake Lanier and business travelers, while winter (December-February) represents the slowest shoulder season with occupancy rates often dropping to 45-60% due to cooler weather and reduced leisure travel. Professional revenue management becomes essential during these fluctuations, requiring sophisticated dynamic pricing strategies that automatically adjust rates based on local events, competitor pricing, and demand forecasting to maximize revenue during peak periods while maintaining competitive rates during slower months. Successful Airbnb operators in Norcross must implement data-driven pricing models that can capitalize on high-demand weekends and special events like the annual Norcross Summer Concert Series while strategically lowering rates during weekday periods and winter months to attract extended-stay guests and business travelers, ensuring consistent cash flow and occupancy levels that sustain profitability throughout the year's natural seasonal variations.
Vacation Rental Management
Self-managing a vacation rental in Norcross, Georgia presents overwhelming operational challenges that can quickly destroy profitability and guest satisfaction in this highly competitive Atlanta suburb market. The constant guest turnover demands precise coordination of cleaning crews, maintenance teams, and supply restocking between same-day bookings, which becomes nearly impossible when juggling multiple properties or maintaining a full-time job, especially given Norcross's popularity with business travelers who expect immediate check-ins and seamless transitions. The 24/7 communication burden intensifies dramatically as guests from different time zones contact you at all hours with urgent requests, emergency situations, or complaints about everything from Wi-Fi connectivity to HVAC issues, while delayed responses can instantly trigger negative reviews that devastate your listing's visibility on platforms like Airbnb and VRBO. Maintenance challenges multiply in Norcross's humid subtropical climate where HVAC systems work overtime, plumbing issues arise frequently, and the area's older housing stock requires constant attention, yet finding reliable, licensed contractors for emergency repairs at 2 AM or during peak booking periods often proves impossible for individual owners. Without full-service property management handling these critical operations, maintaining the consistent 5-star guest experience necessary to command premium rates and achieve true passive income becomes an exhausting, round-the-clock job that ultimately costs more in lost bookings, poor reviews, and personal burnout than professional management fees.
Attractions and Amenities
Norcross attracts visitors primarily to its historic downtown district with antique shops and restaurants, Thrasher Park which hosts major festivals and sporting events, the scenic Chattahoochee River corridor for outdoor recreation, and its proximity to Lake Lanier's beaches and water activities just 15 minutes away. To maximize revenue from guests visiting these attractions, properties must offer high-speed Wi-Fi for visitors researching antique values and sharing social media content from festivals, ample parking for festival-goers and families with recreational equipment, outdoor gear storage for kayaks and fishing equipment used on the Chattahoochee, beach equipment like chairs and umbrellas for Lake Lanier day trips, early check-in/late check-out flexibility to accommodate festival schedules, and outdoor spaces like patios or fire pits where guests can relax after active days on the water or walking through downtown's historic streets.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins

Understand Your STR Income

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Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
Airbnb Guest Hosted by Surge
Head of Design, Layers
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Airbnb Guest Hosted by Surge
Head of Design, Layers
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Airbnb Guest Hosted by Surge
Head of Design, Layers
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Airbnb Guest Hosted by Surge
Head of Design, Layers

Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573