Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in New Bern, North Carolina

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New Bern, North Carolina Short Term Rental Overview

Airbnb Market
New Bern's short-term rental market presents exceptional revenue opportunities driven by its strategic position as North Carolina's second-oldest city and gateway to the Crystal Coast, generating consistent year-round demand from both leisure and business travelers. Property owners can capitalize on average daily rates ranging from $120-180 depending on property type and location, with occupancy rates typically exceeding 65% annually due to the city's diverse attraction portfolio including Tryon Palace, downtown historic district, and proximity to the Neuse and Trent rivers. The market benefits from limited hotel inventory relative to visitor demand, creating pricing power for well-positioned rental properties, while the city's growing reputation as a culinary and cultural destination has increased average length of stay to 2.8 nights. Investment properties near the waterfront or historic downtown command premium rates during peak seasons (April-October), with many owners reporting gross rental yields of 12-18% annually, significantly outperforming traditional long-term rental returns of 6-8% in the same market. The combination of New Bern's authentic historic charm, waterfront recreation opportunities, and strategic location between major metropolitan areas creates a compelling value proposition that consistently attracts high-spending visitors willing to pay premium rates for unique accommodations.
Short Term Rental Regulations
Short-term rental regulations in New Bern, North Carolina involve a complex web of city ordinances, zoning restrictions, and permit requirements that can vary significantly by neighborhood and property type, with violations potentially resulting in hefty fines, forced closure of your rental operation, and legal complications that could jeopardize your investment. The regulatory landscape is constantly evolving, with new rules regarding occupancy limits, parking requirements, noise ordinances, and tax obligations being implemented regularly, making it nearly impossible for individual property owners to stay current with all compliance requirements while managing their day-to-day rental operations. However, when you partner with a professional short-term rental management service, you can rest assured that all licensing, permitting, tax collection and remittance, and ongoing legal compliance are handled expertly on your behalf, allowing you to enjoy the income from your property without the stress and risk of navigating the ever-changing regulatory environment.
Occupancy Rates
New Bern, North Carolina experiences distinct seasonal patterns in Airbnb occupancy, with peak tourist seasons occurring during late spring through early fall (May-September) when visitors flock to enjoy the historic downtown, waterfront activities, and favorable weather, typically achieving occupancy rates of 70-85%. The shoulder seasons of March-April and October-November see moderate demand around 50-65% occupancy as travelers take advantage of milder temperatures and fewer crowds, while winter months (December-February) represent the slowest period with occupancy often dropping to 30-45% due to cooler weather and reduced tourist activity. Professional revenue management and dynamic pricing strategies are crucial for New Bern Airbnb operators to maximize revenue year-round by automatically adjusting rates based on local events like the MumFest celebration, Tryon Palace seasonal programming, and regional festivals, while also implementing strategic pricing during slower periods to attract extended-stay guests, business travelers, and budget-conscious visitors who can help maintain steady cash flow during the off-season months.
Vacation Rental Management
Self-managing a vacation rental in New Bern, North Carolina presents formidable operational challenges that can quickly overwhelm property owners and damage their investment returns. The historic coastal town's peak tourist seasons create intense guest turnover periods where same-day cleanings, inspections, and restocking must be executed flawlessly between 11 AM checkouts and 4 PM check-ins, often requiring coordination with cleaning crews who may be servicing multiple properties across the area's spread-out neighborhoods from the historic downtown district to the waterfront communities. The 24/7 communication demands are particularly brutal, as guests expect immediate responses to everything from Wi-Fi troubleshooting to air conditioning failures during North Carolina's sweltering summers, emergency lockouts during late-night arrivals, and urgent requests for local recommendations, all while owners juggle their primary careers and personal lives. Maintenance challenges in New Bern are especially complex due to the area's humid subtropical climate that accelerates wear on HVAC systems, the salt air that corrodes fixtures and outdoor furniture, aging infrastructure in historic properties that requires specialized contractors, and the limited pool of reliable local vendors who often have extended wait times during busy seasons. Without full-service property management handling these intricate logistics, owners find themselves trapped in a cycle of reactive crisis management, guest complaints, declining reviews, and diminished revenue that transforms what should be a passive income stream into a demanding second job that threatens both their sanity and their property's competitive position in New Bern's increasingly sophisticated vacation rental market.
Attractions and Amenities
New Bern's tourism centers around four primary attractions that drive visitor demand: the historic Tryon Palace and Gardens (North Carolina's first permanent state capitol), the charming downtown historic district with its 18th-century architecture and waterfront boardwalk, the scenic Neuse River waterfront offering boating and fishing opportunities, and the nearby Croatan National Forest providing hiking and outdoor recreation access. To maximize revenue from guests visiting these specific attractions, properties must offer targeted amenities including secure bicycle storage and walking-friendly locations for guests exploring the walkable historic district, boat trailer parking and fish cleaning stations for Neuse River enthusiasts, early breakfast options and packed lunch services for Croatan National Forest day-trippers, and historically-themed décor or period furnishings that complement the colonial heritage experience visitors seek at Tryon Palace. Additionally, properties should provide detailed local maps, restaurant recommendations for the downtown dining scene, and flexible check-in/check-out times to accommodate guests attending Tryon Palace's seasonal events and guided tours, while offering riverside or garden views when possible to mirror the natural beauty that draws visitors to this historic coastal plain destination.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins

Understand Your STR Income

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Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
Airbnb Guest Hosted by Surge
Head of Design, Layers
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Airbnb Guest Hosted by Surge
Head of Design, Layers
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Airbnb Guest Hosted by Surge
Head of Design, Layers
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Airbnb Guest Hosted by Surge
Head of Design, Layers

Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573