Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in Napa, California

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Napa, California Short Term Rental Overview

Airbnb Market
Napa's short-term rental market presents exceptional revenue opportunities for property owners, with average daily rates consistently exceeding $400-500 during peak season and maintaining strong occupancy rates of 70-85% year-round due to the region's status as a premier wine tourism destination. The limited supply of vacation rentals, constrained by strict municipal regulations that cap new permits, creates a supply-demand imbalance that drives premium pricing power for existing properties, while Napa's proximity to San Francisco ensures consistent weekend and extended-stay bookings from high-income urban professionals seeking luxury escapes. Properties in prime locations near downtown Napa or vineyard districts can generate annual revenues of $80,000-150,000, significantly outperforming traditional long-term rental yields, particularly given that wine country visitors demonstrate lower price sensitivity and higher spending patterns compared to typical vacation rental guests. The market's resilience is further strengthened by Napa's international reputation, corporate retreat demand, and the region's ability to command rate premiums during harvest season, special events, and holidays, making it one of California's most profitable short-term rental markets for property owners positioned to capitalize on this premium hospitality segment.
Short Term Rental Regulations
Short-term rental regulations in Napa, California are notoriously complex and constantly evolving, with strict zoning requirements, occupancy limits, noise ordinances, and permit obligations that can result in hefty fines, legal action, or complete shutdown of your rental operation if not properly managed. The city requires specific business licenses, transient occupancy tax collection, neighbor notification procedures, and compliance with fire safety codes, while Napa County has additional layers of agricultural preserve restrictions and use permit requirements that vary significantly by location and property type. Navigating this regulatory maze while staying current with frequent policy changes, tax rate adjustments, and enforcement updates can be overwhelming for property owners who risk thousands of dollars in penalties or losing their rental privileges entirely due to inadvertent violations. However, when you partner with a professional short-term rental management service, you can rest assured that all licensing requirements, permit applications, tax collections and remittances, regulatory compliance monitoring, and legal obligation fulfillment are handled expertly on your behalf, allowing you to enjoy the income from your property without the stress and liability of managing the complex regulatory landscape yourself.
Occupancy Rates
Napa Valley's Airbnb market experiences distinct seasonal patterns with peak occupancy rates occurring during harvest season (August through October) and summer months (June through August) when wine tourism, festivals, and favorable weather drive demand to 80-90% occupancy levels. The shoulder seasons of spring (March through May) and late fall (November through December) see moderate occupancy rates of 60-75%, while winter months (January and February) represent the slowest period with occupancy dropping to 40-60% as cooler weather and reduced vineyard activity deter visitors. Professional revenue management becomes crucial in this market through dynamic pricing strategies that maximize rates during peak periods while strategically lowering prices during slower months to maintain competitive occupancy levels, often incorporating weekend premiums, event-based pricing around wine releases and festivals, and targeted marketing to different guest segments such as corporate retreats during off-peak periods. Without sophisticated pricing algorithms and market analysis, Airbnb hosts risk significant revenue loss by either pricing too high during shoulder seasons and losing bookings to competitors, or pricing too low during peak demand periods and leaving substantial income on the table.
Vacation Rental Management
Managing a vacation rental in Napa Valley presents unique operational challenges that can quickly overwhelm property owners and damage their investment returns. Guest turnover in this premium wine country destination requires precise coordination between housekeeping teams, maintenance crews, and guest services within tight 4-6 hour windows, often complicated by weekend traffic congestion on Highway 29 and limited local service provider availability during peak harvest season. The expectation for immediate, round-the-clock communication from guests paying $400-800+ per night means owners must be available to handle everything from wine tour recommendations and restaurant reservations to emergency lockouts and HVAC failures at 2 AM, while competing against professionally managed properties that offer concierge-level service. Maintenance challenges are amplified by Napa's unique environment, where properties face issues ranging from wildfire smoke damage and power outages during PG&E safety shutoffs to specialized needs like hot tub servicing, pool maintenance in extreme heat, and landscaping that withstands both drought conditions and potential ash fallout. Without professional property management handling these complex, time-sensitive operations, owners risk negative reviews that can devastate bookings in a market where guests have hundreds of luxury alternatives, ultimately transforming what should be passive income into a demanding second job that compromises both guest satisfaction and long-term profitability.
Attractions and Amenities
Napa's tourism centers around four primary attractions: the renowned Napa Valley wine country with its 400+ wineries including Castello di Amorosa and Schramsberg, the luxurious Auberge du Soleil and Calistoga hot springs for wellness retreats, the Napa Valley Wine Train offering scenic vineyard tours, and the charming downtown Napa district featuring the Oxbow Public Market and riverfront dining. To effectively serve guests visiting these destinations, properties must offer wine storage facilities with proper temperature control and corkscrews for purchases from tastings, concierge services to arrange winery tours and reservations at exclusive establishments, spa-quality bathrooms with soaking tubs and premium toiletries to complement the wellness experience, early breakfast options or kitchenettes since many wine tours begin at 9 AM, designated driver services or partnerships with local transportation companies given the alcohol-focused activities, outdoor spaces like patios or balconies where guests can enjoy their wine purchases while taking in valley views, and high-end furnishings that match the sophisticated clientele drawn to this luxury destination, as guests paying premium prices for Napa's exclusive wine experiences expect accommodations that reflect the same level of refinement they encounter at the region's top-tier wineries and restaurants.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins

Understand Your STR Income

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Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
Airbnb Guest Hosted by Surge
Head of Design, Layers
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Airbnb Guest Hosted by Surge
Head of Design, Layers
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Airbnb Guest Hosted by Surge
Head of Design, Layers
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Airbnb Guest Hosted by Surge
Head of Design, Layers

Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573