Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in Nanawale Estates, Hawaii

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Nanawale Estates, Hawaii Short Term Rental Overview

Airbnb Market
Nanawale Estates presents an exceptional short-term rental investment opportunity driven by its strategic positioning in Puna District's rapidly developing tourism corridor, where properties are generating 15-25% higher nightly rates than comparable mainland vacation rentals due to Hawaii's inherent scarcity premium and year-round demand. The subdivision's proximity to newly accessible lava viewing areas, Kalapana's black sand beaches, and the expanding network of eco-tourism attractions creates a unique value proposition that commands premium pricing from adventure-seeking travelers willing to pay $200-400 per night for authentic Hawaiian experiences outside traditional resort zones. Current market data indicates Nanawale properties achieve 70-85% occupancy rates annually, significantly outperforming the national Airbnb average of 48%, while benefiting from Hawaii's favorable tax depreciation schedules and the area's limited hotel inventory that drives consistent demand toward private accommodations. Property owners are capitalizing on the location's emerging reputation as a gateway to Hawaii's most dramatic natural phenomena, with recent infrastructure improvements and increased flight capacity to Hilo International Airport expanding the accessible visitor base and supporting sustained revenue growth projections of 12-18% annually through 2027.
Short Term Rental Regulations
Nanawale Estates operates under Hawaii County's strict short-term rental regulations, which require specific permits, tax registrations, and compliance with constantly evolving zoning laws that can result in substantial fines, legal action, and forced closure of your rental operation if not properly managed. The complex web of state transient accommodation taxes, county permit requirements, and neighborhood-specific restrictions creates a minefield of potential violations that many property owners inadvertently stumble into, risking thousands of dollars in penalties and the complete shutdown of their rental income. However, when you partner with a professional short-term rental management service, you can rest assured that all licensing requirements, tax filings, permit renewals, and legal compliance issues are handled expertly on your behalf, allowing you to enjoy the benefits of your investment property without the stress and risk of navigating Hawaii's intricate regulatory landscape alone.
Occupancy Rates
Nanawale Estates, located in the Puna district of Hawaii's Big Island, experiences distinct seasonal occupancy patterns with peak tourist seasons occurring during winter months (December through March) when mainland visitors escape cold weather, and summer months (June through August) coinciding with family vacation periods, typically achieving occupancy rates of 75-85% during these periods. The shoulder seasons of April-May and September-November see occupancy rates drop to 45-65% as tourist demand decreases and local weather patterns become less predictable, particularly during the rainy season from October through April. Professional revenue management becomes crucial in this market due to Nanawale's unique position as a more affordable alternative to resort areas, requiring dynamic pricing strategies that adjust rates based on local events, volcanic activity at nearby Hawaii Volcanoes National Park, and competing inventory in the broader Puna region. Effective revenue management must account for the area's appeal to budget-conscious travelers and longer-stay guests seeking authentic Hawaiian experiences, implementing pricing algorithms that maximize revenue during peak periods while maintaining competitive rates during slower months to sustain year-round occupancy and prevent extended vacancy periods that are common in this emerging vacation rental market.
Vacation Rental Management
Self-managing a vacation rental in Nanawale Estates presents unique operational challenges that can quickly overwhelm property owners and damage their investment returns. The remote location, approximately 45 minutes from Hilo, makes coordinating same-day guest turnovers extremely difficult, especially when cleaning crews face traffic delays or last-minute cancellations, leaving owners scrambling to prepare properties between back-to-back bookings. Managing 24/7 guest communication becomes particularly demanding given the 5-6 hour time difference with mainland guests, requiring owners to respond to emergency calls about power outages (common in this off-grid area), septic issues, or wildlife encounters at all hours while maintaining professional service standards. Maintenance challenges are amplified by the estate's rural infrastructure, where finding qualified contractors for urgent repairs like generator failures, water pump issues, or storm damage can take days, and supply runs for basic amenities require significant time and planning due to limited local resources. Without professional property management handling these complex logistics, owners frequently find themselves providing subpar guest experiences that result in negative reviews, reduced booking rates, and ultimately, a failing vacation rental business rather than the passive income stream they envisioned, making full-service management essential for maintaining competitive 5-star ratings in Hawaii's saturated vacation rental market.
Attractions and Amenities
Nanawale Estates serves as a strategic base for visitors exploring the Puna District's unique volcanic attractions, including the nearby Lava Tree State Monument with its fascinating lava-formed tree molds, the dramatic coastline and tide pools at Kalapana's famous black sand areas, the therapeutic Kapoho tide pools (when accessible), and the active volcanic viewing opportunities at Hawaii Volcanoes National Park just 45 minutes away. To effectively serve guests drawn to these distinctive geological and coastal attractions, properties must offer essential amenities including outdoor gear storage and rinse stations for sandy and muddy equipment from tide pool exploration and lava field hiking, high-quality outdoor lighting and covered areas for early morning departures to catch sunrise at volcanic viewpoints, reliable Wi-Fi for guests to share their unique volcanic and coastal photography, outdoor seating areas for evening relaxation after full days of exploration, and practical features like cooler space and ice access for day-long excursions to remote volcanic sites where food and water aren't available. Properties that align their amenities with these specific volcanic tourism activities—rather than generic beach vacation features—will capture the premium rates that adventure-seeking visitors to this unique geological destination are willing to pay for convenience and comfort after their rugged daily explorations.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins
Living room

Understand Your STR Income

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Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
5 stars
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
LaShawnda
Airbnb Guest Hosted by Surge
5 stars
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Terry
Airbnb Guest Hosted by Surge
5 stars
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Shaun
Airbnb Guest Hosted by Surge
5 stars
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Zachary
Airbnb Guest Hosted by Surge
5 stars
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Jalen
Airbnb Guest Hosted by Surge
5 stars
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Shaynce
Airbnb Guest Hosted by Surge
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Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
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Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
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Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
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Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
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What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
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How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
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Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
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What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
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Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
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How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
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Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
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Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
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How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
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How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
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How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
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How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
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What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
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What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.
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Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573