Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in Naalehu, Hawaii

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Naalehu, Hawaii Short Term Rental Overview

Airbnb Market
Naalehu presents an exceptional short-term rental investment opportunity driven by its unique position as the southernmost town in the United States, creating inherent marketing appeal that commands premium nightly rates averaging 15-25% above comparable Big Island locations. Property owners can capitalize on the area's strategic location between Hawaii Volcanoes National Park and South Point (Ka Lae), positioning rentals to capture extended-stay guests exploring multiple attractions while avoiding the higher accommodation costs of Volcano Village or Kona resorts. The limited inventory of vacation rentals in Naalehu, combined with increasing tourist demand for authentic, off-the-beaten-path Hawaiian experiences, creates a supply-demand imbalance that supports occupancy rates consistently above 70% during peak seasons. Additionally, the town's proximity to Green Sand Beach (Papakōlea) and black sand beaches generates significant booking interest from adventure travelers willing to pay premium rates for unique access, while the area's agricultural zoning often allows for more flexible short-term rental regulations compared to other Big Island municipalities. Current market data indicates that well-positioned properties in Naalehu can achieve annual gross revenues of $45,000-$65,000, with the potential for 12-18% annual returns when factoring in Hawaii's appreciating real estate values and the growing trend toward experiential travel in remote Hawaiian locations.
Short Term Rental Regulations
Short-term rental regulations in Naalehu, Hawaii, are governed by a complex web of county zoning laws, state tax requirements, and permit obligations that can change without warning, leaving property owners vulnerable to substantial fines, legal action, and forced closure of their rental operations if they fail to maintain proper compliance. The Big Island's Hawaii County has strict permitting processes, occupancy limits, and operational requirements that vary by zoning district, while the state demands rigorous tax collection and remittance procedures that can result in severe penalties for even minor oversights or late filings. However, when you partner with a professional short-term rental management service, you can rest assured that all licensing requirements, permit renewals, tax obligations, and regulatory compliance issues are handled expertly on your behalf, allowing you to enjoy the income from your property while staying fully protected from the costly risks of non-compliance.
Occupancy Rates
Naalehu, Hawaii experiences distinct seasonal patterns with peak occupancy rates typically occurring during winter months (December through March) when mainland visitors escape cold weather, and summer months (June through August) coinciding with family vacation periods, often achieving 75-85% occupancy during these high-demand windows. The shoulder seasons of April-May and September-November generally see occupancy rates drop to 45-65% as tourist volume decreases and competition intensifies among vacation rental properties. Professional revenue management becomes crucial during these fluctuations, utilizing dynamic pricing strategies that automatically adjust rates based on local demand patterns, competitor pricing, and booking lead times to maximize revenue per available night. Effective revenue management systems can increase annual occupancy by 15-25% in Naalehu's market by strategically lowering rates during slower periods to attract price-sensitive travelers while optimizing rates during peak demand, ensuring properties maintain competitive positioning year-round rather than experiencing the dramatic revenue swings that plague properties using static pricing models.
Vacation Rental Management
Managing a vacation rental in Naalehu, Hawaii presents unique operational challenges that can quickly overwhelm self-managing owners and jeopardize their property's success. Guest turnover in this remote Big Island location requires precise coordination of cleaning crews who may need to travel significant distances, often resulting in tight scheduling windows between checkout and check-in that leave little room for delays or deep cleaning issues. The 24/7 communication demands become particularly stressful when dealing with guests across multiple time zones while you're trying to maintain work-life balance, especially when emergencies arise during Hawaii's night hours when mainland guests are most active. Maintenance challenges are amplified by Naalehu's isolation from major service providers, with simple repairs like plumbing or HVAC issues requiring technicians to travel from Hilo or Kona, often resulting in extended wait times and premium service fees that can quickly erode profits. The volcanic environment creates additional maintenance concerns with vog damage, salt air corrosion, and unique pest control needs that require specialized local knowledge. Without professional property management handling these complex logistics, maintaining the consistent 5-star guest experience necessary to command premium rates and secure repeat bookings becomes nearly impossible, transforming what should be passive income into a demanding second job that often fails to deliver the financial returns that make vacation rental investment worthwhile in Hawaii's competitive market.
Attractions and Amenities
Naalehu, Hawaii's southernmost town attracts visitors primarily to Ka Lae (South Point), the southernmost tip of the United States where guests cliff jump and explore dramatic coastal views; Papakolea Green Sand Beach, one of only four green sand beaches in the world requiring a challenging 2.5-mile hike; Punalu'u Black Sand Beach, famous for its jet-black volcanic sand and Hawaiian green sea turtle sightings; and the nearby Hawaii Volcanoes National Park's southern entrance for exploring active volcanic landscapes. To maximize revenue from guests visiting these unique attractions, properties must provide essential amenities including beach gear rentals (snorkeling equipment, beach chairs, umbrellas) for the coastal destinations, sturdy hiking boots or gear rental services for the arduous Green Sand Beach trek, coolers and water bottles for day-long excursions to remote locations, early check-in/late check-out flexibility to accommodate sunrise South Point visits and full-day volcano tours, reliable Wi-Fi for sharing once-in-a-lifetime photos from these rare geological sites, and outdoor shower facilities to rinse off volcanic sand and salt water, as guests specifically choose this remote location for these irreplaceable natural wonders that require specialized preparation and recovery amenities.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins
Living room

Understand Your STR Income

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Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
5 stars
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
LaShawnda
Airbnb Guest Hosted by Surge
5 stars
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Terry
Airbnb Guest Hosted by Surge
5 stars
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Shaun
Airbnb Guest Hosted by Surge
5 stars
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Zachary
Airbnb Guest Hosted by Surge
5 stars
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Jalen
Airbnb Guest Hosted by Surge
5 stars
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Shaynce
Airbnb Guest Hosted by Surge
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Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
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Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
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Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
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Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
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What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
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How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
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Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
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What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
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Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
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How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
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Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
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Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
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How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
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How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
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How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
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How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
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What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
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What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.
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Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573