Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in Murphy, North Carolina

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Murphy, North Carolina Short Term Rental Overview

Airbnb Market
Murphy, North Carolina presents exceptional short-term rental investment opportunities driven by its strategic position as the gateway to the Great Smoky Mountains and proximity to three state borders, creating consistent year-round demand from outdoor enthusiasts, retirees, and seasonal visitors. Property owners can capitalize on average daily rates ranging from $150-$300 depending on property size and amenities, with occupancy rates typically exceeding 65% annually due to the area's diverse attraction portfolio including Harrah's Cherokee Casino, Lake Hiwassee recreational activities, and the Appalachian Trail access points. The market benefits from limited hotel inventory in the region, forcing travelers toward alternative accommodations while Murphy's affordable property acquisition costs—averaging 40% below comparable mountain destinations—enable investors to achieve cash-on-cash returns of 12-18% annually. Additionally, the area's growing reputation as a retirement destination and second-home market creates a dual revenue stream opportunity, allowing owners to transition between short-term rentals during peak seasons and longer-term leases during slower periods, ultimately maximizing asset utilization and revenue generation while building long-term property appreciation in this emerging Western North Carolina market.
Short Term Rental Regulations
Short-term rental regulations in Murphy, North Carolina involve a complex web of local zoning ordinances, permitting requirements, and tax obligations that can vary significantly depending on your property's specific location and classification, with violations potentially resulting in hefty fines, forced closure of your rental operation, or even legal action that could jeopardize your investment. The regulatory landscape is constantly evolving as local authorities adapt to the growing short-term rental market, making it increasingly difficult for property owners to stay current with changing compliance requirements, proper business licensing, occupancy tax collection and remittance, safety inspections, and zoning restrictions that may limit where and how you can operate your rental. However, partnering with a professional short-term rental management service eliminates these compliance risks entirely, as experienced managers handle all aspects of legal requirements including obtaining and maintaining proper permits, ensuring ongoing regulatory compliance, managing tax collection and reporting, and staying current with any changes to local ordinances, allowing you to enjoy the income from your property while having complete peace of mind that all legal obligations are being met by knowledgeable professionals.
Occupancy Rates
Murphy, North Carolina experiences distinct seasonal fluctuations in Airbnb occupancy rates, with peak tourist seasons occurring during summer months (June through August) when families vacation in the Smoky Mountains region, and fall (September through November) when visitors flock to witness the spectacular autumn foliage, driving occupancy rates to 75-85% during these periods. The shoulder seasons of late spring (April-May) and winter months (December-March) see significantly lower demand, with occupancy rates typically dropping to 35-50%, as outdoor activities become limited and weather conditions deter casual tourists. Professional revenue management becomes crucial during these seasonal transitions, requiring dynamic pricing strategies that maximize revenue during peak periods by implementing premium rates while strategically lowering prices during slower months to attract budget-conscious travelers and maintain steady cash flow. Effective revenue management in Murphy's market demands real-time pricing adjustments based on local events, weather forecasts, and competitor analysis, ensuring properties remain competitively positioned throughout the year while capitalizing on seasonal demand spikes and minimizing vacancy periods during the inevitable low-demand cycles that characterize this mountain tourism market.
Vacation Rental Management
Self-managing a vacation rental in Murphy, North Carolina presents formidable operational challenges that can quickly overwhelm property owners and damage their investment returns. The remote mountain location makes coordinating same-day guest turnover extremely difficult, as cleaning crews and maintenance personnel are limited in the area, often requiring owners to drive hours from urban centers or scramble to find last-minute replacements when staff cancels. The 24/7 communication demands become particularly burdensome given Murphy's spotty cell coverage in many rental locations, forcing owners to constantly monitor multiple platforms while guests struggle with connectivity issues, Wi-Fi problems, and questions about navigating winding mountain roads to reach properties. Maintenance emergencies—from HVAC failures during peak summer heat to frozen pipes in winter—require immediate response in a market where qualified technicians are scarce and may take days to reach remote cabins, leading to negative reviews and costly refunds. The seasonal nature of Murphy's tourism market means that even minor operational hiccups during peak periods can devastate annual revenue, while the area's growing competition from professionally managed properties sets guest expectations impossibly high for solo operators juggling full-time jobs with property management duties. Full-service property management transforms these overwhelming challenges into seamless operations, providing local expertise, immediate emergency response, professional cleaning standards, and round-the-clock guest support that ensures consistent 5-star reviews and truly passive income in Murphy's demanding vacation rental market.
Attractions and Amenities
Murphy, North Carolina's tourism centers around four primary attractions that drive visitor demand: the Hiwassee River for world-class trout fishing and whitewater rafting, Harrah's Cherokee Valley River Casino for gaming and entertainment, the extensive hiking trails of the Nantahala National Forest including the Appalachian Trail access points, and Fields of the Wood Biblical theme park which draws religious tourists year-round. To maximize revenue from guests visiting these specific attractions, vacation rental properties must offer targeted amenities including secure fishing gear storage and cleaning stations with running water for anglers, shuttle service or detailed directions to the casino since many guests prefer not to drive after gaming, outdoor gear storage and drying areas for hiking equipment along with early check-in/late check-out flexibility to accommodate trail schedules, hot tubs and massage chairs for post-hiking recovery, reliable high-speed Wi-Fi for guests sharing their outdoor adventures on social media, and spacious kitchens with grills for families visiting Fields of the Wood who often stay multiple days and prefer to cook meals rather than dine out constantly.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins

Understand Your STR Income

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Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
Airbnb Guest Hosted by Surge
Head of Design, Layers
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Airbnb Guest Hosted by Surge
Head of Design, Layers
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Airbnb Guest Hosted by Surge
Head of Design, Layers
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Airbnb Guest Hosted by Surge
Head of Design, Layers

Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573