Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in Lahaina, Hawaii

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Lahaina, Hawaii Short Term Rental Overview

Airbnb Market
Lahaina presents an exceptional short-term rental investment opportunity driven by its unique position as Maui's premier tourist destination, where oceanfront and near-ocean properties command average daily rates of $400-800 during peak season with occupancy rates consistently exceeding 75% year-round. The market fundamentals are particularly strong due to limited hotel inventory relative to demand, with over 2.8 million annual visitors to Maui creating sustained pressure on accommodation supply, while Lahaina's historic charm, world-class beaches, and proximity to luxury resorts like the Grand Wailea and Fairmont Kea Lani drive premium pricing power. Property owners in this market typically achieve gross rental yields of 8-12% annually, significantly outperforming traditional long-term rentals, with waterfront properties generating revenue streams of $200,000-500,000 per year depending on size and location. The regulatory environment remains favorable for existing short-term rental operators, and the area's reputation as a bucket-list destination ensures consistent demand from high-spending travelers willing to pay premium rates for authentic Hawaiian experiences, making Lahaina properties among the most profitable vacation rental assets in the Pacific.
Short Term Rental Regulations
Navigating short-term rental regulations in Lahaina requires strict adherence to Maui County's complex permitting system, which includes obtaining proper conditional permits, maintaining compliance with zoning restrictions, and staying current with frequently changing tax obligations and operational requirements that can result in substantial fines, legal action, or forced closure of your rental operation if violated. The regulatory landscape is particularly challenging given ongoing legislative changes affecting vacation rentals in West Maui, with penalties for non-compliance potentially reaching thousands of dollars per violation, making it critical to have expert oversight of all licensing requirements, transient accommodation tax filings, general excise tax obligations, and permit renewals. Professional property management services eliminate these risks by maintaining current knowledge of all local ordinances, handling permit applications and renewals, ensuring proper tax collection and remittance, and providing ongoing compliance monitoring so you can focus on maximizing your investment returns while having complete confidence that your property operates within all legal requirements.
Occupancy Rates
Lahaina's Airbnb market experiences distinct seasonal patterns with peak occupancy rates typically occurring during winter months (December through March) when mainland visitors escape cold weather, and summer months (June through August) coinciding with family vacation periods, often achieving 85-95% occupancy during these high-demand windows. The shoulder seasons of April-May and September-November generally see occupancy rates drop to 60-75% as tourist volume decreases, while late fall (particularly November) represents the slowest period with potential occupancy dips below 60%. Professional revenue management becomes crucial during these fluctuations, requiring sophisticated dynamic pricing strategies that maximize rates during peak periods while strategically lowering prices during slower months to maintain competitive positioning and attract price-sensitive travelers. Effective revenue management systems must account for local events like whale watching season, surf competitions, and cultural festivals, adjusting pricing in real-time based on demand forecasting, competitor analysis, and booking pace to optimize both occupancy rates and average daily rates throughout the year, ensuring properties remain profitable even during traditionally slower periods when many amateur hosts struggle with vacant units.
Vacation Rental Management
Managing a vacation rental in Lahaina presents unique operational challenges that can quickly overwhelm property owners and damage their reputation if not handled professionally. Guest turnover in this high-demand destination requires precise coordination of housekeeping teams, maintenance crews, and supply deliveries within tight 4-6 hour windows between checkouts and check-ins, all while navigating Lahaina's narrow historic streets and limited parking that can delay service providers. The 24/7 communication demands are particularly intense given Hawaii's isolated time zone position, requiring immediate responses to guest emergencies, noise complaints from neighboring properties, or urgent maintenance issues at 3 AM local time when most mainland-based owners are asleep. Maintenance challenges are amplified by Lahaina's harsh coastal environment where salt air accelerates wear on HVAC systems, appliances, and exterior surfaces, while sourcing replacement parts or skilled technicians often involves expensive inter-island shipping and extended wait times that can force costly guest relocations. The combination of these operational complexities, coupled with guests' heightened expectations for luxury amenities and flawless service in this premium destination, makes full-service property management not merely convenient but absolutely essential for maintaining the 5-star ratings and consistent bookings necessary to generate true passive income in Lahaina's fiercely competitive vacation rental market.
Attractions and Amenities
Lahaina's primary tourist attractions center around Front Street's historic whaling village with its art galleries, restaurants, and shopping, the world-famous snorkeling destination of Molokini Crater accessible via harbor departures, Lahaina Beach Park's calm waters perfect for families and water activities, and the Old Lahaina Luau cultural experience that draws visitors seeking authentic Hawaiian traditions. To maximize revenue from guests visiting these specific attractions, properties must provide beach equipment storage and rental (snorkel gear, beach chairs, umbrellas) for Molokini excursions and beach activities, outdoor shower facilities and gear drying areas for post-snorkeling cleanup, convenient parking or shuttle access to Front Street since downtown parking is limited, early breakfast options or grab-and-go items for guests catching dawn snorkel tours, cultural concierge services to book luau reservations and water activities, high-speed Wi-Fi for sharing underwater photos and coordinating group activities, and flexible check-in/check-out times to accommodate varying tour schedules and flight departures, as guests specifically choose Lahaina to experience these unique oceanfront and cultural offerings that require specialized logistical support.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins

Understand Your STR Income

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Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
Airbnb Guest Hosted by Surge
Head of Design, Layers
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Airbnb Guest Hosted by Surge
Head of Design, Layers
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Airbnb Guest Hosted by Surge
Head of Design, Layers
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Airbnb Guest Hosted by Surge
Head of Design, Layers

Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573