Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in Keaukaha, Hawaii

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Keaukaha, Hawaii Short Term Rental Overview

Airbnb Market
Keaukaha presents an exceptional short-term rental investment opportunity driven by its unique positioning as Hilo's premier oceanfront residential area, where properties consistently command premium nightly rates of $200-400 due to limited beachfront inventory and year-round demand from visitors seeking authentic Hawaiian experiences outside traditional resort zones. The location's proximity to Hawaii Volcanoes National Park, Rainbow Falls, and Hilo's cultural attractions creates sustained occupancy rates averaging 75-85% annually, while the area's residential zoning restrictions limit new STR supply, protecting existing operators from market saturation. Property owners in Keaukaha benefit from Hawaii Island's growing reputation as a wellness and eco-tourism destination, with recent tourism data showing 15% year-over-year growth in visitors specifically seeking East Hawaii experiences, translating to gross rental yields of 8-12% for well-managed properties. The neighborhood's authentic local character, combined with stunning ocean views and black sand beaches, positions STR investments to capture the premium market segment willing to pay significantly above standard accommodation rates for unique, Instagram-worthy locations that deliver genuine Hawaiian cultural immersion.
Short Term Rental Regulations
Short-term rental regulations in Keaukaha, Hawaii are governed by a complex web of county ordinances, state laws, and zoning requirements that are constantly evolving, with Hawaii County implementing strict permitting processes, occupancy limits, and operational standards that can result in substantial fines, legal action, and forced closure of non-compliant properties. The regulatory landscape includes requirements for conditional use permits, transient vacation rental certificates, general excise tax registration, transient accommodations tax compliance, and adherence to specific zoning designations that vary by location within Keaukaha, making it extremely challenging for property owners to navigate the intricate legal requirements while staying current with frequent policy changes and enforcement actions. However, partnering with a professional short-term rental management service eliminates these compliance risks entirely, as experienced managers handle all aspects of licensing, permitting, tax registration and remittance, regulatory monitoring, and legal compliance, ensuring your property operates within all applicable laws while you enjoy peace of mind and maximum rental income without the stress of managing complex regulatory obligations.
Occupancy Rates
Keaukaha, Hawaii experiences distinct seasonal patterns with peak occupancy rates typically occurring during winter months (December through March) when mainland visitors escape cold weather, and summer months (June through August) coinciding with family vacation periods, often achieving 80-90% occupancy during these high-demand windows. The shoulder seasons of April-May and September-November generally see occupancy rates drop to 60-70% as tourist volume decreases and competition intensifies among vacation rental properties. Professional revenue management becomes crucial during these fluctuations, utilizing dynamic pricing strategies that automatically adjust rates based on local demand patterns, competitor pricing, and booking lead times to maximize revenue per available night. Effective revenue management systems can increase occupancy during slower periods by implementing strategic rate reductions, minimum stay adjustments, and targeted promotional pricing, while capitalizing on peak demand through premium pricing structures, ultimately maintaining year-round occupancy rates above 75% compared to properties using static pricing models that often struggle with significant vacancy periods during Keaukaha's natural tourism lulls.
Vacation Rental Management
Managing a vacation rental in Keaukaha presents unique operational challenges that can quickly overwhelm property owners, particularly the demanding guest turnover schedule that requires precise coordination between housekeeping, maintenance, and check-ins in an area where service providers may be limited and travel times between properties can be significant due to the rural location along Hilo Bay. The 24/7 communication demands become especially critical when dealing with guests from multiple time zones who expect immediate responses to questions about local attractions, emergency situations, or property issues, while owners must navigate Hawaii's complex regulations and cultural sensitivities that mainland visitors often misunderstand. Maintenance challenges are amplified by Keaukaha's coastal environment, where salt air accelerates wear on appliances and fixtures, tropical weather can cause sudden issues with plumbing or electrical systems, and sourcing replacement parts or qualified technicians on the Big Island often involves extended delays and premium costs that can derail guest experiences. Without professional property management handling these intricate logistics—from maintaining relationships with vetted local vendors to providing instant guest support and ensuring properties meet the elevated expectations of travelers paying premium rates for Hawaiian oceanfront accommodations—owners risk negative reviews, declining bookings, and the transformation of their investment from passive income into a demanding second job that compromises both profitability and guest satisfaction in this highly competitive vacation rental market.
Attractions and Amenities
Keaukaha's primary attractions center around Richardson Ocean Park with its black sand beach and protected swimming areas, Liliuokalani Gardens featuring traditional Japanese landscaping and koi ponds, the Keaukaha Beach Park tide pools perfect for snorkeling and marine life observation, and the nearby Banyan Drive's historic hotels and waterfront views. To maximize revenue from guests visiting these specific destinations, properties must provide essential beach equipment including snorkeling gear, beach chairs, umbrellas, and coolers for full-day excursions to Richardson Ocean Park and the tide pools, while outdoor shower facilities become crucial for rinsing off salt water and sand after ocean activities. High-quality outdoor seating areas and covered lanais are essential for guests who want to enjoy the tropical climate while planning their visits to Liliuokalani Gardens or relaxing after exploring the waterfront along Banyan Drive. Additionally, properties should offer secure storage for valuable snorkeling equipment and cameras, provide detailed local maps and tide charts for optimal tide pool exploration timing, and ensure strong Wi-Fi connectivity for guests to research marine life identification and share their unique black sand beach experiences on social media, as these specific amenities directly support the outdoor, water-focused, and culturally immersive activities that define the Keaukaha visitor experience.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins

Understand Your STR Income

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Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
Airbnb Guest Hosted by Surge
Head of Design, Layers
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Airbnb Guest Hosted by Surge
Head of Design, Layers
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Airbnb Guest Hosted by Surge
Head of Design, Layers
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Airbnb Guest Hosted by Surge
Head of Design, Layers

Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573