Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in Kawaihae, Hawaii

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Kawaihae, Hawaii Short Term Rental Overview

Airbnb Market
Kawaihae presents an exceptional short-term rental investment opportunity driven by its strategic position as the primary gateway to Hawaii's Big Island's most coveted attractions, generating average daily rates 15-25% higher than comparable mainland coastal markets. Property owners in this market benefit from year-round occupancy rates exceeding 75% due to Kawaihae's proximity to Mauna Kea's world-renowned observatories, the luxury Mauna Kea Beach Resort corridor, and historic Puukohola Heiau National Historic Site, creating consistent demand from both leisure and business travelers. The location's limited inventory of vacation rental properties, combined with Hawaii's restrictive permitting environment that caps new short-term rental licenses, has created a supply-constrained market where existing permitted properties command premium pricing with gross rental yields often reaching 8-12% annually. Additionally, Kawaihae's deep-water harbor attracts high-net-worth visitors arriving via private yacht and cruise ships, while its position along the Kohala Coast places properties within a 20-minute drive of championship golf courses and luxury resorts, enabling owners to capture the spillover demand from sold-out resort accommodations at rates that frequently exceed $400-600 per night during peak seasons.
Short Term Rental Regulations
Short-term rental regulations in Kawaihae, Hawaii, are governed by a complex web of county ordinances, state tax requirements, and zoning restrictions that can change without warning, leaving property owners vulnerable to substantial fines, legal action, and forced closure of their rental operations if they fail to maintain proper permits, collect and remit transient accommodation taxes, or inadvertently violate evolving compliance standards. The intricate permitting process involves multiple agencies, ongoing reporting obligations, and strict operational requirements that can overwhelm even experienced property owners, with violations potentially resulting in penalties of thousands of dollars per day and permanent loss of rental privileges. However, partnering with a professional short-term rental management service eliminates these risks entirely, as experienced managers stay current with all regulatory changes, handle permit applications and renewals, ensure proper tax collection and remittance, maintain required insurance coverage, and provide complete legal compliance oversight, allowing you to enjoy the income from your investment property with complete peace of mind.
Occupancy Rates
Kawaihae, Hawaii experiences distinct seasonal patterns with peak occupancy rates typically occurring during winter months (December through March) when mainland visitors escape cold weather, and summer months (June through August) coinciding with family vacation periods, often achieving 80-90% occupancy rates during these high-demand windows. The shoulder seasons of April-May and September-November generally see occupancy rates drop to 60-70% as tourist volume decreases and competition intensifies among vacation rental properties. Professional revenue management becomes crucial during these fluctuations, requiring sophisticated dynamic pricing strategies that adjust rates based on local events, weather patterns, cruise ship schedules at nearby ports, and competitor pricing to maximize revenue per available night. Effective revenue management in Kawaihae must account for the area's unique position as a gateway to the Kohala Coast's luxury resorts, implementing strategic pricing that captures premium rates during peak periods while offering competitive rates during slower months to maintain consistent bookings, ultimately ensuring properties achieve optimal annual revenue despite the inherent seasonality of this Big Island destination.
Vacation Rental Management
Managing a vacation rental in Kawaihae presents unique operational challenges that can quickly overwhelm self-managing owners and jeopardize their investment returns. Guest turnover in this remote Big Island location requires coordinating cleaning crews across significant distances, often with limited local service providers who may be booked solid during peak tourist seasons, leading to rushed turnovers and potential guest complaints about cleanliness or missing amenities. The 24/7 communication demands become particularly stressful given Hawaii's time zone differences with mainland guests, requiring owners to field emergency calls about everything from Wi-Fi issues to air conditioning failures at 3 AM local time, while also managing booking inquiries, check-in instructions, and guest requests throughout their own daily lives. Maintenance challenges are amplified by Kawaihae's coastal environment, where salt air accelerates wear on appliances and fixtures, pool equipment requires specialized knowledge, and finding qualified repair technicians often means expensive emergency calls or multi-day waits that leave guests dissatisfied and properties generating negative reviews. In this highly competitive vacation rental market where guests expect immediate responses and flawless experiences, these operational burdens don't just create stress—they directly impact occupancy rates, guest satisfaction scores, and ultimately revenue, making full-service property management not a luxury but an essential investment for maintaining the 5-star standards and truly passive income that successful Kawaihae vacation rentals demand.
Attractions and Amenities
Kawaihae's tourism centers around four primary attractions: Pu'ukohola Heiau National Historic Site where visitors explore ancient Hawaiian temples and cultural heritage, Spencer Beach Park which offers calm waters perfect for families and snorkeling enthusiasts, Kawaihae Harbor serving as the departure point for deep-sea fishing charters and inter-island ferries, and the nearby Mauna Kea Beach Resort area with its world-class golf courses and luxury amenities. To maximize revenue, properties must provide beach equipment including snorkeling gear, umbrellas, and chairs for Spencer Beach visitors, early morning departure accommodations and fish cleaning/storage facilities for fishing charter guests, cultural tour information and comfortable outdoor spaces for history enthusiasts visiting the heiau, and golf club storage with early tee-time breakfast options for golfers. Additionally, properties should offer high-speed Wi-Fi for guests sharing their deep-sea fishing catches and cultural experiences on social media, outdoor shower facilities for post-beach and post-fishing cleanup, and flexible check-in/check-out times to accommodate varying charter schedules and inter-island travel connections through the harbor.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins

Understand Your STR Income

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Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
Airbnb Guest Hosted by Surge
Head of Design, Layers
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Airbnb Guest Hosted by Surge
Head of Design, Layers
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Airbnb Guest Hosted by Surge
Head of Design, Layers
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Airbnb Guest Hosted by Surge
Head of Design, Layers

Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573