Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in Jacksonville, North Carolina

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Jacksonville, North Carolina Short Term Rental Overview

Airbnb Market
Jacksonville, North Carolina presents an exceptional short-term rental investment opportunity driven by its strategic proximity to Marine Corps Base Camp Lejeune, which generates consistent year-round demand from military families, visiting relatives, and temporary duty personnel who require flexible housing solutions beyond traditional hotels. The market benefits from limited hotel inventory relative to demand, allowing well-positioned Airbnb properties to command premium nightly rates of $120-180 during peak periods, with average occupancy rates exceeding 75% annually. Property owners can capitalize on multiple revenue streams including military relocations, family visits during graduations and deployments, and leisure travelers exploring the Crystal Coast region just 30 minutes away. The combination of steady military-driven demand, growing tourism to nearby beaches, and Jacksonville's expanding commercial development creates a recession-resistant rental market where properties typically achieve 12-18% annual returns on investment. With median home prices remaining below $200,000 and rental demand consistently outpacing supply, property owners possess significant leverage to optimize pricing strategies while maintaining high occupancy rates, making Jacksonville an ideal market for maximizing short-term rental revenue potential.
Short Term Rental Regulations
Short-term rental regulations in Jacksonville, North Carolina involve a complex web of local zoning ordinances, permitting requirements, and tax obligations that can vary significantly by property location and type, with regulations frequently evolving as the city adapts to the growing vacation rental market. Property owners face substantial risks including hefty fines, forced closure of operations, legal liability, and potential loss of rental income if they fail to obtain proper permits, register with appropriate tax authorities, or comply with safety and occupancy standards that may not be immediately obvious to individual owners. However, professional short-term rental management services eliminate these compliance headaches by handling all aspects of legal operation on your behalf, including securing necessary permits and licenses, managing local and state tax collection and remittance, ensuring ongoing regulatory compliance, and staying current with any changes to Jacksonville's rental regulations, allowing you to enjoy the income benefits of your investment property while maintaining complete peace of mind regarding legal requirements.
Occupancy Rates
Jacksonville, North Carolina experiences distinct seasonal patterns in Airbnb occupancy rates, with peak tourist seasons occurring during summer months (June through August) when families visit nearby beaches and military personnel relocate to Camp Lejeune, driving occupancy rates to 75-85%. Spring (March-May) and early fall (September-October) represent strong shoulder seasons with moderate occupancy of 60-70%, while winter months (November-February) typically see the lowest demand at 40-55% occupancy due to cooler weather and reduced military activity. Professional revenue management becomes crucial in this market as hosts must implement dynamic pricing strategies that capitalize on high-demand periods by increasing rates during peak military training cycles, summer beach season, and holiday weekends, while strategically lowering prices during slower winter months to attract budget-conscious travelers and maintain cash flow. Effective revenue management requires continuous monitoring of local events, military schedules, and competitor pricing to optimize rates daily, ensuring properties remain competitive during low-demand periods while maximizing revenue during peak seasons, ultimately achieving year-round occupancy rates that can average 65-70% when properly managed.
Vacation Rental Management
Managing a vacation rental in Jacksonville, North Carolina presents unique operational challenges that can quickly overwhelm self-managing owners, particularly given the area's proximity to Camp Lejeune and seasonal beach tourism that creates unpredictable booking patterns and demanding guest expectations. Guest turnover becomes exceptionally complex when dealing with military families on short-notice relocations, beach-goers with strict check-in times during peak summer months, and the constant need to coordinate cleaning crews between same-day turnovers in a market where quality housekeeping services are limited and often booked solid during high season. The 24/7 communication demands intensify due to guests arriving at all hours from different time zones, emergency situations ranging from hurricane evacuations to military deployment changes, and the expectation for immediate responses about everything from WiFi passwords to air conditioning issues in the humid coastal climate. Maintenance challenges are amplified by Jacksonville's coastal environment where salt air accelerates wear on HVAC systems, frequent storms cause unexpected damage, and the limited pool of reliable local contractors often results in delayed repairs that can devastate reviews and future bookings. In this competitive market where a single negative review about cleanliness, responsiveness, or maintenance can destroy months of revenue, full-service property management becomes essential rather than optional—providing the professional systems, local vendor relationships, and round-the-clock availability necessary to maintain the 5-star reputation that commands premium rates and ensures truly passive income.
Attractions and Amenities
Jacksonville, North Carolina's tourism centers around Camp Lejeune Marine Corps Base, the New River for water activities, Hammocks Beach State Park with its pristine beaches and Bear Island access, and the historic downtown district along Marine Boulevard, making specific property amenities crucial for maximizing occupancy and revenue. Properties serving military families visiting Camp Lejeune require extended-stay features like full kitchens, washer/dryer units, multiple bedrooms, and reliable high-speed internet for video calls with deployed family members, while water enthusiasts heading to the New River need secure storage for kayaks, fishing gear, and boats, plus outdoor shower facilities and gear-drying areas. Guests visiting Hammocks Beach State Park and Bear Island demand beach equipment like chairs, umbrellas, and coolers, along with outdoor storage for sandy gear, while the ferry schedule to Bear Island makes flexible check-in/check-out times and early morning coffee service essential. Downtown visitors exploring the antique shops, restaurants, and military museums along Marine Boulevard benefit from walkable locations, secure parking, and local dining recommendations, making properties that combine military-friendly policies, water sports amenities, beach gear, and flexible scheduling the most competitive in capturing Jacksonville's diverse but predictable visitor segments.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins

Understand Your STR Income

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Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
Airbnb Guest Hosted by Surge
Head of Design, Layers
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Airbnb Guest Hosted by Surge
Head of Design, Layers
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Airbnb Guest Hosted by Surge
Head of Design, Layers
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Airbnb Guest Hosted by Surge
Head of Design, Layers

Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573