Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in Highlands, North Carolina

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Highlands, North Carolina Short Term Rental Overview

Airbnb Market
Highlands, North Carolina presents exceptional short-term rental investment opportunities driven by its unique positioning as a premier mountain destination with limited inventory and consistently high demand. Property owners can capitalize on average daily rates ranging from $300-600 during peak summer months, with occupancy rates frequently exceeding 75% from May through October, generating annual revenues of $60,000-120,000 for well-positioned properties. The town's elevation at 4,118 feet creates a natural cooling effect that attracts affluent visitors escaping summer heat, while its proximity to luxury amenities, championship golf courses, and the Nantahala National Forest ensures year-round appeal extending into fall foliage and winter seasons. Market data indicates that Highlands maintains one of the highest revenue-per-available-room metrics in Western North Carolina, with properties often booking 6-12 months in advance due to the area's exclusivity and limited commercial lodging options. The combination of Highlands' established reputation as a luxury retreat destination, restrictive zoning that limits new development, and growing demand from high-net-worth individuals seeking mountain escapes creates a supply-constrained market where property owners can command premium rates while maintaining exceptional occupancy levels throughout multiple seasons.
Short Term Rental Regulations
Short-term rental regulations in Highlands, North Carolina involve a complex web of local zoning ordinances, permitting requirements, and tax obligations that can change frequently and vary significantly depending on your property's specific location and classification within the town's jurisdiction. Property owners face potential fines, legal action, and forced closure of their rental operations if they fail to obtain proper permits, register with the appropriate authorities, maintain required insurance coverage, or comply with occupancy limits, parking restrictions, and noise ordinances that Highland's municipal code strictly enforces. The financial and legal risks of non-compliance are substantial, including back taxes, penalty fees, and potential lawsuits from neighbors or the town itself, making it critical to stay current with evolving regulations that many property owners find overwhelming to navigate independently. However, when you partner with a professional short-term rental management service, you can rest assured that all licensing requirements, permit applications, tax filings, and ongoing legal compliance issues are handled expertly on your behalf, allowing you to enjoy the income from your investment property without the stress and liability of managing the complex regulatory landscape yourself.
Occupancy Rates
Highlands, North Carolina experiences distinct seasonal patterns with peak occupancy rates during summer months (June through August) when visitors escape the heat to enjoy the cool mountain climate, and again during fall foliage season (September through October) when leaf-peepers drive demand and premium pricing. Winter months (December through February) represent the slowest period with significantly reduced occupancy as cold weather and potential road closures deter visitors, while spring (March through May) serves as a moderate shoulder season with gradually increasing demand as weather improves and outdoor activities resume. Professional revenue management becomes crucial in this market by implementing dynamic pricing strategies that maximize revenue during peak seasons while maintaining competitive rates during slower periods to attract price-sensitive travelers and prevent extended vacancy periods. Effective revenue management requires adjusting rates based on local events, weather forecasts, and booking patterns specific to Highlands' unique mountain tourism cycle, ensuring properties remain profitable year-round despite the inherent seasonality challenges of this high-elevation destination market.
Vacation Rental Management
Managing a vacation rental in Highlands, North Carolina presents unique operational challenges that can quickly overwhelm property owners and damage their investment returns. The mountain location creates logistical nightmares for guest turnover, as cleaning crews and maintenance teams often face unpredictable weather conditions, winding mountain roads, and limited local service providers, making it difficult to ensure properties are guest-ready between bookings. The 24/7 communication demands are particularly intense in Highlands due to the area's appeal to high-end travelers who expect immediate responses to questions about hiking trails, restaurant reservations, weather conditions, and emergency situations, often requiring local expertise that distant owners simply cannot provide. Maintenance issues become exponentially more complex in this mountain environment, where properties face challenges from seasonal weather extremes, wildlife intrusion, septic system complications, well water issues, and the need for specialized contractors familiar with mountain construction—all requiring immediate attention to prevent minor problems from becoming major disasters that result in cancelled bookings and negative reviews. Without full-service property management that includes local expertise, established vendor relationships, and round-the-clock responsiveness, vacation rental owners in Highlands find themselves constantly firefighting operational crises rather than enjoying passive income, ultimately watching their property's reputation and revenue potential deteriorate in a market where guests have numerous luxury alternatives and zero tolerance for subpar experiences.
Attractions and Amenities
Highlands, North Carolina attracts visitors primarily to four major destinations: the stunning Dry Falls and Bridal Veil Falls for waterfall hiking, the upscale Main Street shopping and dining district, Whiteside Mountain for challenging outdoor recreation, and the numerous scenic hiking trails throughout the Nantahala National Forest. To maximize revenue from guests visiting these specific attractions, vacation rental properties must offer essential amenities including secure gear storage and drying areas for wet hiking equipment, high-quality outdoor furniture and grills for post-hike relaxation, premium Wi-Fi for guests sharing their waterfall photography and researching trail conditions, hot tubs or soaking tubs for muscle recovery after strenuous mountain hikes, spacious mudrooms with boot storage and washing facilities, detailed local trail maps and hiking guides, and prime locations within walking distance of Main Street or easy driving access to trailheads. Properties that align these specific features with Highlands' outdoor recreation focus and upscale mountain town atmosphere will command higher nightly rates and occupancy levels than generic accommodations that fail to serve the practical needs of waterfall chasers, serious hikers, and discerning visitors exploring this premier Blue Ridge Mountain destination.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins

Understand Your STR Income

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Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
Airbnb Guest Hosted by Surge
Head of Design, Layers
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Airbnb Guest Hosted by Surge
Head of Design, Layers
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Airbnb Guest Hosted by Surge
Head of Design, Layers
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Airbnb Guest Hosted by Surge
Head of Design, Layers

Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573