Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in High Rolls, New Mexico

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High Rolls, New Mexico Short Term Rental Overview

Airbnb Market
High Rolls, New Mexico presents an exceptional short-term rental investment opportunity driven by its strategic positioning as a mountain retreat destination just 20 miles from Alamogordo and proximity to premier attractions including the Lincoln National Forest and Ruidoso's recreational amenities. Property owners can capitalize on average daily rates ranging from $150-$250 during peak seasons, with occupancy rates consistently exceeding 70% due to limited lodging inventory in this high-altitude sanctuary at 7,000 feet elevation. The market benefits from year-round demand patterns, attracting summer visitors seeking cooler temperatures, winter travelers for snow activities, and consistent weekend traffic from El Paso and Las Cruces metropolitan areas within a 90-minute drive radius. Current market analysis indicates gross rental yields of 12-18% annually for well-positioned properties, significantly outperforming traditional long-term rental returns of 6-8% in the region. The area's unique selling proposition as an affordable alternative to more saturated mountain markets like Santa Fe or Taos, combined with New Mexico's favorable short-term rental regulations and growing tourism infrastructure investments, positions High Rolls properties to capture premium pricing while maintaining competitive operational costs and strong booking velocity throughout multiple seasonal cycles.
Short Term Rental Regulations
Short-term rental regulations in High Rolls, New Mexico, operate under a complex web of local zoning ordinances, county permitting requirements, and state tax obligations that can shift without warning, leaving property owners vulnerable to costly fines, legal action, and forced closure of their rental operations if they fail to maintain proper compliance. The intricacies of Otero County's specific permit processes, combined with New Mexico's lodgers' tax requirements and potential homeowner association restrictions, create a regulatory minefield where even well-intentioned owners can unknowingly violate multiple ordinances simultaneously, risking thousands of dollars in penalties and the complete shutdown of their income stream. However, partnering with a professional short-term rental management service eliminates these risks entirely, as experienced managers stay current with all evolving regulations, handle permit applications and renewals, ensure timely tax filings and payments, and maintain ongoing compliance monitoring so property owners can enjoy their investment returns with complete peace of mind, knowing that every legal requirement is being expertly managed on their behalf.
Occupancy Rates
High Rolls, New Mexico experiences distinct seasonal patterns in Airbnb occupancy rates, with peak tourist seasons occurring during summer months (June through August) when visitors escape desert heat to enjoy the cooler mountain climate, and again during fall foliage season (September through October) when the area's aspen and oak trees create spectacular color displays. Winter months (December through February) represent the slowest shoulder season due to potential snow and limited outdoor activities, while spring (March through May) shows moderate occupancy as weather becomes more favorable for hiking and outdoor recreation. Professional revenue management and dynamic pricing strategies are essential for maintaining high year-round occupancy in this seasonal market, requiring hosts to maximize rates during peak demand periods while strategically lowering prices during shoulder seasons to attract budget-conscious travelers and extend booking windows. Effective revenue management involves analyzing local events, weather patterns, and competitor pricing to adjust rates weekly or even daily, ensuring properties remain competitive during slow periods while capturing premium rates when demand peaks, ultimately optimizing annual revenue despite the inherent seasonality of this mountain resort destination.
Vacation Rental Management
Managing a vacation rental in High Rolls, New Mexico presents unique operational challenges that can quickly overwhelm self-managing owners and jeopardize their investment returns. The remote mountain location, situated at 7,000 feet elevation in the Lincoln National Forest, creates significant logistical hurdles for guest turnover coordination, as cleaning crews and maintenance personnel must travel considerable distances on winding mountain roads, often resulting in scheduling delays and increased costs that eat into profit margins. The area's spotty cell coverage and limited internet infrastructure make 24/7 guest communication nearly impossible for individual owners, leading to frustrated guests who cannot reach hosts during emergencies or check-in issues, directly impacting review scores and future bookings. Maintenance challenges are particularly acute due to High Rolls' extreme weather conditions, including heavy snow, monsoon rains, and temperature fluctuations that cause frequent HVAC failures, plumbing freezes, and roof damage, while the nearest qualified contractors are often 30+ miles away in Alamogordo or Ruidoso, making emergency repairs both expensive and time-sensitive. Without professional property management handling these complex logistics, coordinating immediate responses, and maintaining established vendor relationships, vacation rental owners in this competitive mountain market consistently struggle to achieve the seamless guest experience necessary for 5-star ratings and the passive income they initially envisioned.
Attractions and Amenities
High Rolls, New Mexico attracts visitors primarily to the Lincoln National Forest for hiking and camping, the nearby Ruidoso area for horse racing at Ruidoso Downs and casino gaming, the scenic Sunspot Solar Observatory for astronomy enthusiasts, and the region's apple orchards and fruit stands during harvest season from August through October. To effectively serve these diverse tourist segments, rental properties must offer outdoor gear storage and drying areas for forest adventurers, early check-in/late check-out flexibility to accommodate race schedules and gaming hours, telescope-friendly outdoor spaces with minimal light pollution and comfortable seating for stargazing, and kitchen facilities with ample refrigeration for guests purchasing fresh local produce. Additionally, properties should provide detailed trail maps and forest access information, reliable internet for researching daily race cards and making casino reservations, blackout curtains for astronomy photography enthusiasts, and seasonal amenities like fire pits for apple harvest visitors who want to enjoy the crisp mountain evenings while sampling their orchard purchases.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins

Understand Your STR Income

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Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
Airbnb Guest Hosted by Surge
Head of Design, Layers
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Airbnb Guest Hosted by Surge
Head of Design, Layers
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Airbnb Guest Hosted by Surge
Head of Design, Layers
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Airbnb Guest Hosted by Surge
Head of Design, Layers

Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573