Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in Hana, Hawaii

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Hana, Hawaii Short Term Rental Overview

Airbnb Market
Hana, Hawaii presents an exceptional short-term rental investment opportunity driven by its unique positioning as Maui's most remote and pristine destination, where limited accommodation options create significant pricing power for property owners. The area's scarcity of commercial lodging—with fewer than 50 hotel rooms serving the entire Hana district—generates substantial demand for vacation rentals, enabling owners to command premium nightly rates averaging $400-800 depending on property type and oceanfront proximity. Hana's isolation along the famous Road to Hana, combined with its reputation as an untouched Hawaiian paradise, attracts high-spending travelers seeking authentic experiences who are willing to pay premium rates for exclusive access to this coveted destination. The market benefits from consistent year-round demand due to Hawaii's stable tourism patterns, while the area's strict development restrictions and limited inventory ensure sustained competitive advantages for existing property owners. Revenue optimization is further enhanced by Hana's appeal to luxury travelers and multi-generational families planning extended stays, resulting in higher average daily rates and longer booking durations that maximize annual revenue potential compared to more saturated short-term rental markets elsewhere in Hawaii.
Short Term Rental Regulations
Short-term rental regulations in Hana, Hawaii are governed by a complex web of county ordinances, state tax requirements, and zoning restrictions that can change without warning, leaving property owners vulnerable to substantial fines, legal action, and forced closure of their rental operations if they fail to maintain proper permits, collect and remit transient accommodation taxes, or violate occupancy limits and safety standards. The intricate permitting process requires navigating Maui County's conditional use permits, state tax registrations, and ongoing compliance monitoring that can overwhelm even experienced property owners, with violations potentially resulting in penalties of thousands of dollars per day and permanent loss of rental privileges. However, a professional short-term rental management service eliminates these risks entirely by handling all aspects of legal compliance, from obtaining and maintaining the necessary permits and licenses to ensuring timely tax collection and remittance, staying current with regulatory changes, and maintaining full documentation to protect your investment and provide complete peace of mind.
Occupancy Rates
Airbnb occupancy rates in Hana, Hawaii fluctuate dramatically throughout the year, with peak seasons occurring during winter months (December through March) when mainland visitors escape cold weather, and summer months (June through August) when families vacation, typically achieving 85-95% occupancy rates during these periods. The shoulder seasons of April-May and September-November experience moderate demand with occupancy rates dropping to 60-75%, while the slowest period occurs during late fall (October-November) when occupancy can fall below 50% due to increased rainfall and fewer tourist arrivals. Professional revenue management becomes crucial in this market as operators must implement sophisticated dynamic pricing strategies that capitalize on peak demand by raising rates during high seasons while strategically lowering prices during slower periods to maintain competitive occupancy levels. Successful Hana Airbnb operators utilize real-time market data, competitor analysis, and seasonal booking patterns to adjust pricing daily or weekly, ensuring they maximize revenue during peak periods while preventing extended vacancy periods during shoulder seasons, ultimately maintaining year-round profitability in this remote and highly seasonal destination where tourism demand can vary by 40-50% between peak and off-peak periods.
Vacation Rental Management
Managing a vacation rental in Hana, Hawaii presents unique operational challenges that can quickly overwhelm property owners and damage their reputation. The remote location, over two hours from Kahului Airport via the winding Hana Highway, makes guest turnover logistics extremely complex, requiring precise coordination of cleaning crews, maintenance staff, and check-in procedures with limited local service providers who often charge premium rates for the difficult access. The area's spotty cell service and frequent internet outages make maintaining 24/7 guest communication nearly impossible for self-managing owners, leading to frustrated guests who can't reach you during emergencies or simple questions about amenities, while the tropical climate and salt air accelerate property deterioration, demanding immediate attention to issues like plumbing failures, electrical problems, and storm damage that can't wait for weekend visits. Without a full-service property management company that has established local vendor relationships, emergency response protocols, and dedicated staff familiar with Hana's unique challenges, owners risk negative reviews, guest safety issues, and significant revenue loss in a market where travelers expect flawless five-star experiences and have countless alternative accommodations to choose from, making professional management not just a convenience but an absolute necessity for protecting your investment and maintaining truly passive income.
Attractions and Amenities
Hana's remote location on Maui's eastern coast attracts visitors primarily to experience the dramatic black sand beaches of Waianapanapa State Park, the cascading pools and waterfalls of Oheo Gulch (Seven Sacred Pools) in Haleakala National Park, the iconic red sand beach at Kaihalulu Bay, and the scenic Road to Hana journey itself with its 600+ curves and numerous waterfall stops. To effectively serve guests visiting these natural attractions, rental properties must provide essential outdoor gear including snorkeling equipment, beach towels, coolers, and waterproof bags for the beach destinations, while offering reliable Wi-Fi and charging stations for guests to share their Road to Hana photos and stay connected during the long drive. Properties should also feature outdoor shower facilities for rinsing off sand and saltwater, ample parking for rental cars that have endured the challenging drive, early check-in options since most guests arrive tired from the 2-3 hour journey from the airport, and well-stocked kitchens with basic provisions since dining options in remote Hana are extremely limited. Additionally, providing detailed local guides, maps, and recommendations for waterfall hikes and hidden beach access points positions the property as an essential basecamp for exploring these bucket-list natural wonders that define the Hana experience.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins

Understand Your STR Income

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Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
Airbnb Guest Hosted by Surge
Head of Design, Layers
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Airbnb Guest Hosted by Surge
Head of Design, Layers
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Airbnb Guest Hosted by Surge
Head of Design, Layers
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Airbnb Guest Hosted by Surge
Head of Design, Layers

Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573