Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in Gatlinburg, Tennessee

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Gatlinburg, Tennessee Short Term Rental Overview

Airbnb Market
Gatlinburg's short-term rental market presents exceptional revenue opportunities for property owners, with average daily rates ranging from $150-$400 depending on property size and proximity to Great Smoky Mountains National Park, America's most visited national park with over 14 million annual visitors. The city's unique position as the gateway to the Smokies, combined with year-round attractions including Dollywood, Anakeesta, and seasonal events, generates consistent occupancy rates of 65-80% for well-managed properties, significantly outperforming traditional long-term rental yields. Market data indicates that strategically located cabins and condos in Gatlinburg can generate annual gross revenues of $40,000-$120,000, with properties featuring hot tubs, mountain views, and game rooms commanding premium rates during peak seasons including summer, fall foliage, and winter holidays. The absence of state income tax in Tennessee, coupled with Gatlinburg's tourism-friendly regulations and established vacation rental infrastructure, creates an optimal environment for maximizing net operating income while benefiting from property appreciation in this consistently high-demand destination market.
Short Term Rental Regulations
Gatlinburg's short-term rental regulations involve a complex web of city permits, zoning compliance, occupancy limits, safety requirements, and tax obligations that can change without warning, leaving property owners vulnerable to hefty fines, legal action, or forced closure of their rental operations if they fail to stay current with evolving municipal codes and state tax laws. The intricate permitting process requires navigating multiple city departments, maintaining proper insurance coverage, adhering to strict fire safety standards, collecting and remitting various local and state taxes, and ensuring ongoing compliance with noise ordinances and parking restrictions that vary by neighborhood zone. However, when you partner with a professional short-term rental management service, you can rest assured that experienced compliance specialists handle every aspect of licensing, permitting, tax collection and remittance, regulatory monitoring, and legal adherence on your behalf, allowing you to enjoy the income from your investment property while eliminating the stress and risk of managing the constantly shifting regulatory landscape yourself.
Occupancy Rates
Gatlinburg, Tennessee experiences distinct seasonal patterns with peak occupancy rates during summer months (June-August) when families visit for outdoor activities and Great Smoky Mountains National Park access, and again during fall foliage season (September-October) when leaf-peepers drive demand and rates to their highest levels. Winter months bring moderate occupancy due to holiday visitors and proximity to Dollywood's seasonal events, while late winter and early spring (February-April) represent the slowest shoulder seasons with significantly reduced tourist traffic. Professional revenue management becomes crucial during these fluctuations, requiring dynamic pricing strategies that maximize revenue during peak periods by capitalizing on high demand while strategically lowering rates during shoulder seasons to maintain competitive occupancy levels. Successful Airbnb operators in Gatlinburg must implement sophisticated pricing algorithms that respond to local events, weather patterns, and competitor rates in real-time, ensuring properties remain attractive to budget-conscious travelers during slower periods while optimizing revenue per available night during the lucrative fall and summer seasons when demand often exceeds supply.
Vacation Rental Management
Self-managing a vacation rental in Gatlinburg presents overwhelming operational challenges that can quickly destroy profitability and guest satisfaction in this highly competitive mountain tourism market. The relentless guest turnover, often with same-day check-outs and check-ins during peak seasons, requires precise coordination of housekeeping, maintenance, and restocking while navigating Gatlinburg's winding mountain roads and limited service provider availability. Managing 24/7 guest communication becomes particularly demanding when dealing with cabin-specific issues like hot tub malfunctions, fireplace problems, or guests locked out at midnight on remote mountain properties where cell service is spotty and local emergency services are limited. Maintenance challenges are amplified by Gatlinburg's harsh weather conditions, from ice storms that damage decks and roofing to humidity that wreaks havoc on HVAC systems, while finding qualified local contractors during tourist season often means paying premium rates and waiting days for service calls. The constant juggling of guest emergencies, cleaning schedules, maintenance issues, and the administrative burden of managing bookings across multiple platforms while trying to maintain the rapid response times that 5-star reviews demand makes full-service property management not just a convenience, but an absolute necessity for owners who want to preserve their sanity, protect their investment, and generate truly passive income in Gatlinburg's unforgiving vacation rental market.
Attractions and Amenities
Gatlinburg's tourism centers around four primary attractions that drive visitor demand: the Great Smoky Mountains National Park with its extensive hiking trails and scenic drives, Dollywood theme park located just minutes away in Pigeon Forge, the bustling downtown Parkway strip featuring attractions like SkyBridge and Anakeesta, and Ober Mountain Ski Resort offering year-round outdoor activities including skiing, mountain coasting, and scenic chairlift rides. To maximize revenue from guests visiting these specific destinations, properties must offer targeted amenities including secure gear storage and drying areas for hikers returning from muddy or wet mountain trails, early breakfast options or grab-and-go snacks for families heading to full-day theme park visits, convenient downtown shuttle service or prime walkable locations to eliminate parking hassles on the crowded Parkway, hot tubs and massage chairs for soothing tired muscles after long days of hiking or skiing, high-speed Wi-Fi for guests sharing their Smoky Mountain photos and planning daily itineraries, and flexible check-in/check-out times to accommodate varying park hours and travel schedules. Properties that align these specific amenities with Gatlinburg's unique attraction mix will command premium rates from guests who prioritize convenience and comfort while exploring the area's natural beauty and entertainment offerings.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins

Understand Your STR Income

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Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
Airbnb Guest Hosted by Surge
Head of Design, Layers
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Airbnb Guest Hosted by Surge
Head of Design, Layers
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Airbnb Guest Hosted by Surge
Head of Design, Layers
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Airbnb Guest Hosted by Surge
Head of Design, Layers

Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573