Short Term Rental
Management

Surge offers local full service vacation rental management for busy vacation rental owners and Airbnb hosts in Cloudcroft, New Mexico

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Cloudcroft, New Mexico Short Term Rental Overview

Airbnb Market
Cloudcroft, New Mexico presents an exceptional short-term rental investment opportunity driven by its unique positioning as a high-altitude mountain resort town that attracts year-round tourism in a state with limited alpine destinations. Property owners can capitalize on average daily rates 40-60% higher than surrounding lowland areas due to Cloudcroft's 8,600-foot elevation offering cool summer temperatures that draw heat-weary visitors from Texas and Arizona, while winter snow activities create dual-season demand. The town's limited lodging inventory of approximately 200 hotel rooms creates significant supply constraints, allowing well-positioned Airbnb properties to achieve occupancy rates exceeding 70% annually with premium pricing during peak summer months of June through August when temperatures average 30 degrees cooler than Albuquerque. Strategic properties near the village core or with mountain views can generate gross rental yields of 12-18% annually, substantially outperforming traditional residential rental returns of 6-8%, while the area's growing reputation as a weekend retreat destination for affluent urban markets within a 3-4 hour drive radius ensures consistent booking demand and strong revenue growth potential for property owners who optimize their listings for the luxury cabin and mountain retreat market segments.
Short Term Rental Regulations
Short-term rental regulations in Cloudcroft, New Mexico involve a complex web of local zoning ordinances, business licensing requirements, and tax obligations that can change without notice, leaving property owners vulnerable to costly fines, legal action, or forced closure of their rental operations if they fail to maintain proper compliance. The village may require specific permits, impose occupancy limits, mandate safety inspections, and enforce strict noise and parking regulations, while the state demands accurate collection and remittance of gross receipts tax and lodgers' tax—all of which can overwhelm individual owners who lack the expertise to navigate these evolving requirements. However, when you partner with a professional short-term rental management service, you can rest assured that all licensing, permitting, tax collection and remittance, and ongoing legal compliance are handled expertly on your behalf, protecting your investment while ensuring you remain in good standing with local and state authorities at all times.
Occupancy Rates
Cloudcroft, New Mexico experiences distinct seasonal patterns with peak occupancy rates during summer months (June through August) when visitors escape desert heat at lower elevations, and winter periods (December through February) when the area attracts snow sports enthusiasts and holiday travelers seeking mountain retreats. Spring (March-May) and fall (September-November) represent shoulder seasons with moderate demand, while late fall and early spring typically see the lowest occupancy rates as weather becomes unpredictable and outdoor activities are limited. Professional revenue management becomes crucial in this market due to dramatic seasonal swings, requiring dynamic pricing strategies that maximize rates during peak periods while maintaining competitive pricing during slower months to sustain occupancy. Effective revenue management involves adjusting rates based on local events, weather forecasts, regional tourism patterns, and competitor analysis, while implementing minimum stay requirements during high-demand weekends and holidays to optimize revenue per available night and ensure consistent cash flow throughout Cloudcroft's pronounced seasonal cycles.
Vacation Rental Management
Managing a vacation rental in Cloudcroft, New Mexico presents unique operational challenges that can quickly overwhelm self-managing owners and damage their property's reputation. The mountain town's remote location at 8,600 feet elevation means that coordinating guest turnover becomes logistically complex, with limited local cleaning services and the constant threat of weather-related access issues that can strand guests or prevent timely property preparation between bookings. The 24/7 communication demands are particularly challenging given Cloudcroft's spotty cell coverage and the fact that guests often arrive with urgent questions about mountain driving conditions, altitude sickness, or emergency procedures that require immediate, knowledgeable responses at all hours. Maintenance issues are amplified by the harsh mountain climate, where frozen pipes, heating system failures, and snow damage can occur without warning, requiring immediate professional intervention that's often difficult to coordinate from a distance with limited local contractor availability. These operational complexities, combined with guests' high expectations for a premium mountain retreat experience, make full-service property management not just a convenience but an absolute necessity for maintaining the consistent 5-star service standards and reliable passive income that successful Cloudcroft vacation rentals demand in this highly competitive market where a single negative review about poor communication or maintenance issues can devastate booking rates.
Attractions and Amenities
Cloudcroft's primary attractions center around the Lincoln National Forest with its extensive hiking and mountain biking trails, the historic Cloudcroft Lodge and Resort area that serves as the town's cultural hub, the nearby Sunspot Solar Observatory for astronomy enthusiasts, and the region's winter skiing and snow sports at nearby slopes, making this mountain retreat a year-round destination for outdoor recreation and scientific tourism. To effectively serve guests visiting these specific attractions, properties must offer essential amenities including secure bike and ski equipment storage, high-speed Wi-Fi for guests sharing their astronomical observations and outdoor adventures on social media, hot tubs and spa facilities for post-hiking recovery, early breakfast options or kitchenette facilities for guests departing on dawn hiking expeditions, telescope-friendly outdoor spaces with minimal light pollution for stargazing, mudroom areas with boot cleaning stations for returning hikers, and climate-controlled spaces since the 8,600-foot elevation creates significant temperature variations that require guests to layer clothing and store seasonal gear regardless of the time of year they visit.

Why choose Surge?

Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest communications
Host Communications
Insurance
Contract
Cost
Starting at 15% fee
Guest communications
Guest response within 10 minutes, 24 hours a day
Host Communications
Designated host call in phone line
Insurance
Full damage protection for every reservation
Contract
No annual agreements
Other Property Mangers
Cost
25-40% fee
Guest communications
Sporadic guest communications
Host Communications
Bot response assistants
Insurance
Unreliable insurance coverage
Contract
Contract lock-ins

Understand Your STR Income

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Surge is geared towards maximizing potential

Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
30%
In gross revenue
150 M
Potential guests
4.9
Superhost status
7+
Booking platforms
1
Property manager
The house was great. It accommodated our large group nicely. The owner was responsive and checked in on us throughout the trip. The gate around the home added privacy and security. The beds were comfortable as well. Extra linen, towels and washcloths. We are looking to book this home in the future!
Airbnb Guest Hosted by Surge
Head of Design, Layers
We really appreciated Surge. He was responsive, attentive, and went above to make sure our stay was seamless. You can tell he takes pride in providing a clean/organized place. Everyone loved the pool table and shuffleboard. This place is also very close to great restaurants. The place we went to had the best catfish. Would definitely rent from Surge again!!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Our group really enjoyed our long weekend stay here! The property was very clean and spacious but also provided some privacy to accommodate our large family. Surge was responsive when we reached out to them and also accommodated an early check-in. We felt secure given that the property was gated and had smart locks on both entry doors. We strongly recommend this property and would love to stay here again!
Airbnb Guest Hosted by Surge
Head of Design, Layers
My family and I were here for my daughter’s graduation from UofH. Surge was very upfront, kept us informed and accommodating. The place was clean and fit my entire family comfortably. We have already made plans to come back. Great location, private and safe environment. Would highly recommend! Thank you Surge for making this stay memorable and stress free for our family!
Airbnb Guest Hosted by Surge
Head of Design, Layers
Great stay that accommodated all our needs for a successful for trip to Houston, i hope to Book in the coming future.
Airbnb Guest Hosted by Surge
Head of Design, Layers
The host was great, he responded quickly when needed and checked in on us from time to time throughout the whole day. He was awesome and the place was great for my family of 16. Definitely will book with him in the future.
Airbnb Guest Hosted by Surge
Head of Design, Layers

Frequently asked questions

Everything you need to know about the product and billing.
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
What services does Surge Property Management offer?

Surge is a full-service property manager and provides the following service to property owners:

  • Listing creating and management across multiple channels
  • Calendar management
  • Cleaning
  • Laundry
  • Restocking
  • Maintenance
  • Dynamic Pricing
  • Lock automation
  • Guest Portal
  • Owners Portal
  • Listing optimization
  • Photography
  • 24/7 guest communication
  • Check-in/out support
  • and more!
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
How do you market my property?

We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:

  • Airbnb Preferred + Software Partner
  • VRBO Elite Partner
  • Booking.com Premier Connectivity Partner
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch
(713) 853-9573